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Vendor Support Manager (m / f / d), E-Commerce - German

Vendor Support Manager (m / f / d), E-Commerce - German

METRO Markets GmbHDüsseldorf
Vor 9 Tagen
Stellenbeschreibung

Online marketplaces have never been this awesome.

In this role as Vendor Support Manager, you will be working with a dynamic and international team that’s primarily focused on supporting our Vendors. Your main responsibilities will include but are not limited to the following :

  • Helping new vendors to onboard to our marketplace in Germany
  • Support vendors on integrating via EDI, API or other interfaces to our system
  • Driving results in a cross-functional environment
  • Support monitoring the delivery performance of vendors that are already live in our marketplace
  • Serving as the first point of contact for vendor service escalations
  • Contributing to the definition and design of tools, standard operating procedures and processes.

You've got

  • Fluent / Native level communication skills in German and English (essential).
  • Team spirit and strong service & problem-solving mindset.
  • Excellent written & verbal communication skills.
  • Good knowledge of Microsoft Office, especially Excel.
  • Excellent time-management skills and the ability to work independently.
  • Tech-savvy, interested in learning more.
  • Strong and proven relationship management skills.
  • Any additional European languages would be beneficial.

    • We've got

  • Innovative product and exciting career opportunities in an agile environment with a start-up mentality
  • A diverse and vibrant international environment of 70+ different nationalities
  • Flexible working hours and hybrid working with also flexible home office policy
  • 30 days of vacation per year
  • Full support from METRO Group – our mother company
  • Metro Card for shopping at discounted rates & company discounts with renowned brands
  • Health and wellbeing support
  • Language courses subsidy for professional growth
  • Attractive referral program
  • Team events, MeetUps, and TechTalks
  • And much more

    • About us

    We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.

    Jobalert für diese Suche erstellen

    Vendor Manager • Düsseldorf