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Senior Project Manager 5G (w / m / d)

Mobilfunk GmbHDüsseldorf

Vor 30+ Tagen

Stellenbeschreibung

Ihre Aufgaben

Specific Project Focus : Interface to Customer Operations and Customer Experience Management

Stakeholder Management of Customer Operations demands
Governance of resolution of customer problems
Governance of all customer-tickets across different stages
Demand Management for requirements to enhance observability needed to increase speed of customer problem resolution (tools / automation / network and / or product capabilities)
KPI Management for Customer Experience

General Focus : Project Management of special project initiatives

End 2 End management of complex projects within mobile telco domain.

Escalation management

Ensures to deliver projects in time, quality and budget

Managing cross-functional teams

Management of complex vendor and stakeholder landscape

Das wünschen wir uns

Several years in telecom networks and in Customer Experience Management

Proven analytical skills

Proven senior project management skills

Senior experience in stakeholder management

Proven experience in working in complex, multi vendor environment.

Very good knowledge of German and English is essential

Was wir Ihnen noch sagen möchten

Attractive salary

Strong community of team players

Trusted working hours with flexible scheduling and the possibility of working mobile up to 40%

Numerous further training opportunities online and offline

Discounts on 1&1 products and various leisure activities

Senior Project Manager • Düsseldorf