Cargo Operations Manager Europe (COME)
Location : Milano Malpensa or Frankfurt | Reports to : Global Cargo Operations Director (GCOD)
To support the expansion of MSC Air Cargo, we are seeking a highly motivated Cargo Operations Manager Europe (COME). This role ensures safe, secure, and compliant cargo operations across European stations, aligning with the strategic direction set by the GCOD.
YOUR IMPACT
- Oversee cargo operations across European stations, ensuring cost-effective, efficient, and compliant ground handling.
- Implement and monitor KPIs and SLAs in coordination with the GCOD.
- Lead and mentor a diverse regional team, fostering a high-performance culture.
- Ensure adherence to MAC SOPs and regulatory requirements, including safety and security standards.
- Drive continuous improvement through process development, CAPA management, and operational best practices.
- Coordinate the launch of new cargo stations, including resource planning and regulatory engagement.
- Maintain strong relationships with internal stakeholders, vendors, and government agencies.
- Lead strategic regional projects and manage initiatives from planning to implementation.
YOUR BACKGROUND
10+ years in air cargo, including 5+ years in management roles.Deep expertise in airline cargo operations, including AMCI, charter, and dedicated lift solutions.Proven leadership across multi-station operations with strong organizational influence.In-depth knowledge of air freight regulations, including security and dangerous goods.Strategic thinker with strong analytical and decision-making skills.Independent, solution-oriented, and quality-driven.Willingness to travel globally; fluent in English (additional languages a plus).Strong interpersonal, communication, and commercial negotiation skills.Familiarity with cargo handling systems, ideally iCargo.Skilled in drafting and negotiating IATA Standard Ground Handling Agreements.