Job Title : Store Manager
Location : Hamburg
Experience Required : 2+ years in a management role
Overview :
Our client, a luxury fashion brand, is looking for an experienced Store Manager to lead thier new boutique in Hamburg. This is an exciting opportunity for a dynamic leader with a passion for luxury fashion, exceptional customer experiences, and operational excellence.
As the Store Manager, you will be responsible for driving sales, leading a high-performing team, and ensuring an outstanding in-store experience. You will foster a results-driven culture, where digital client engagement, in-store events, and omnichannel strategies are integral to success.
This role requires a strategic, hands-on leader who thrives in a fast-paced retail environment and is committed to developing talent, optimizing store operations, and achieving ambitious business goals.
Key Responsibilities :
Store Operations & Sales Performance
- Achieve sales targets and KPIs set by the Area Manager.
- Analyse store performance and implement action plans to drive business growth.
- Develop strategic sales initiatives to maximize footfall and conversion rates.
- Set clear daily, weekly, and monthly targets for the team, ensuring consistent performance tracking.
- Ensure seamless execution of all store operational procedures, including inventory management, sales reporting, and in-store event planning.
- Collaborate with marketing teams to organize exclusive in-store events that enhance customer engagement.
Customer Experience & CRM
Build and maintain strong client relationships, ensuring a personalized and exceptional shopping experience.Lead by example on the sales floor, coaching the team to provide seamless and service-oriented client interactions.Drive client outreach and digital engagement, utilizing booking services and omnichannel tools to enhance customer loyalty.Ensure the store adheres to visual merchandising (VM) guidelines, creating an inviting and brand-aligned space.Team Leadership & Development
Recruit, train, and develop a high-performing team, ensuring strong product knowledge and service excellence.Lead team meetings and training workshops, fostering a motivated and collaborative store culture.Provide continuous coaching and performance feedback, identifying growth opportunities for each team member.Conduct regular performance reviews, including individual development plans and appraisals.Ensure adherence to HR policies and company guidelines, maintaining a positive and professional workplace environment.Operational Excellence
Ensure storefront and back-of-house areas are always organized and presentable.Oversee stock control, weekly inventory counts, and shrinkage management.Implement best practices in till procedures, returns, claims processing, and omnichannel solutions (BOPIS, EA, BOSFS).Enforce compliance with all operational and internal control procedures, ensuring store efficiency and regulatory adherence.Profile
Strong leadership skills, with a proven ability to motivate and inspire a team.Commercially driven, with a strategic mindset and sales-focused approach.Passionate about delivering exceptional customer experiences and fostering client relationships.Ability to analyze sales performance and implement actionable insights.Highly organized and adaptable, with a proactive problem-solving attitude.Strong communication and interpersonal skills, capable of engaging with clients and stakeholders at all levels.Qualifications and Requirements
Minimum 2 years in a store management role, preferably in luxury or high-end retail.Proven experience in developing customer relationships and leveraging digital tools for client outreach.Track record of achieving and exceeding sales targets.Experience in hiring, training, and coaching retail teams to deliver high performance.Fluency in English is essential; additional languages are a plus.Due to the volume of applications, only shortlisted candidates will be contacted.
If you are a passionate retail leader with a drive for sales, team development, and customer excellence, we encourage you to apply today.
