Profile
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
For our Head Office in Düsseldorf we are looking for a full-time :
Logistics Controller
We are looking for you with ... ... a big affinity for logistics, customer service and reporting, as well as experiencing joy of working with various stakeholders and passion for the beauty industry.
Main tasks and responsibilities :
PERFORMANCE MONITORING
- Contribute to Logistics budget construction and monitor Logistics Budget and expenses
- Manage and optimize performance (KPIs, Reporting)
- Be responsible for activity continuity, proper traceability and according reporting
OPERATIONS
Coordinate e-warehouse and transportation and ensure cooperation with peers and 3PLsParticipate in the planning for replenishment, launches and animation for e-storesPlan and optimize daily operations resources and medium term capacities vs activitiesDeploy short term and day-to-day activities to ensure efficient response to e-logistics defined strategySteer warehouse processes to achieve on time in and out flows accuracyManage / lead continuous improvement projects with 3PLs and DHL : optimize existing services and develop new ones to reduce cost, improve service levels and customer experience, in accordance also with our environmental policy.CUSTOMER SERVICE
Manage customer returns and customer / shipping claims clearance with CS teamSteer the customer service – optimize the performanceApply company rules and guidelines in day to day activitiesWe are looking forward to meeting you, if you have experience with :
Supply Chain planning and synchronizationDistribution network and inventory managementRetail ManagementWarehouse and Transportation managementPerformance monitoringE-supply chainProject managementKPI's :
Service levelLogistics cost vs budgetInventory accuracyOn time and shipping quality (shipping and / or delivery)On Shelf and Online AvailabilityCoverage and Turns of e-storesCorporate Social Responsibility criteria complianceYou can expect :
Attractive remunerationAbove average number of vacation daysStaff discounts & company offersCompany pension schemeTraining & DevelopmentPositive environment & respectful teamworkHere, you will find :
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
Work that brings, fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference
Join us and belong to something beautiful.