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CMDB Support Assistant

CMDB Support Assistant

TMC LuxembourgMerzig, DE
Vor 24 Tagen
Stellenbeschreibung

We are looking for a CMDB Support Assistant to help maintain and improve our client's Configuration Management Database (CMDB). Working closely with the CMDB Manager, you will ensure data accuracy, support ITOM Discovery, and develop dashboards for IT, business, and audit stakeholders.

Key Responsibilities :

  • Support CMDB operations, data quality, and improvement initiatives
  • Maintain and fine-tune ITOM Discovery settings
  • Identify and fix data gaps or inconsistencies
  • Build dashboards for operations, business, and compliance use
  • Collaborate with teams to align CMDB with other ITSM processes
  • Assist in audits and create documentation or training materials

Your Profile : Must-Have :

  • Experience in ITSM environments
  • Knowledge of CMDB tools (e.g., ServiceNow) and IT infrastructure basics
  • Familiarity with data quality best practices
  • Skills in reporting tools (e.g., Power BI, Performance Analytics)
  • Strong analytical and communication skills

    • Nice-to-Have :

  • ITIL Foundation certification
  • Experience with audits or CI service mapping
  • Basic scripting or automation skills
    • Jobalert für diese Suche erstellen

    Support Support • Merzig, DE