IT Support Specialist

CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring an IT Support Specialist to join a prestigious European Institution in Luxembourg.

Your Missions

• To provide and support technical assistance related to the computers systems provided by the EP and standard applications (Microsoft, Adobe and others).
• Create users and manage their rights.
• To handle the call centre and generic mailbox of the Helpdesk, through which, assistance and support is provided for the applications of DG PERS and their interfaces (Streamline, People, eRAPNOT, Streamline-Assmal, EU-LOGIN, CODICT, ARPEGE, GAP)
• To permanently ensure the continuity of an optimal use, not only of the client supported applications but all other products or systems which are related.
• Support end users on the usage of IT applications under the responsibility of DG Personnel IT unit (Streamline, ERAPNOT, PEOPLE, MS Access solutions).
• To actively and proactively contribute to reduce the amount of incidents related to the computer systems, especially client applications supported by the team, and their impact on the business.
• To help the users make the best use of the client supported applications by high standard quality training.
• To provide technical assistance to the end users by improving the use of the programs and computers systems provided by the client.
• Help end users with the usage and troubleshooting of standard applications.
• Help end users with the usage of Confluence and SharePoint.
• Update the knowledge base.
• Update or prepare user documentation.
• Participate to functional tests and testing applications before delivering new versions to users
• To guarantee high standard of customer satisfaction.
• Provide 2nd level support in identifying and solving incidents and problems
• Conduct technical evaluation of user´s needs
• Resolve application related issues that affect users
• Provide expert support on the specific applications
• Escalate to 3rd line support.

Your profile

Our offer

If you like multicultural teams and want to join a company with open communication, then apply right now !

Please note that a criminal record will be asked for this position.