Airports Services & Customer Experience Specialist | Düsseldorf Airport

ABOUT THE COMPANY

With a passion for revolutionizing travel since 2001, Value Group is the Italian leading company dedicated to delivering seamless, tech-driven solutions for IROPs management, passengers' care, and crew management. Complementing our innovative software solutions, we have created dedicated layover lounges worldwide that prioritize the human factor in travel experiences. By combining cutting-edge technology with personalized services, we provide high-quality, sustainable solutions that optimize disruption management and enhance passenger well-being. Join us in shaping the future of journey disruptions, where the human touch meets technological excellence!

ABOUT THE JOB

ARE YOU A TRAVEL LOVER?

ARE YOU PASSIONATE ABOUT THE AVIATION INDUSTRY?

IS CARING ABOUT PEOPLE YOUR SUPERPOWER?

Our Team is in hypergrowth and we are looking for a :

Airports Services & Customer Experience Specialist | Düsseldorf Airport

WHAT WILL YOU DO : ROLE AND RESPONSIBILITIES

You will join a dynamic team reporting directly to the International Airports Coordinator and you will take care of the following activities :

• WELCOMING & PEOPLE SERVICES MANAGEMENT :

when irregular operations occur at the airport and passengers and crews need our support and services.

using empathy and active listening when attempting to find solutions to customer problems.

Other activities : internal reporting, daily briefings with Carriers and Handlers and any further day-by-day tasks.

WORKING HOURS

The job is organized in three shifts per day, all year long, with the aim of supporting airport and transportation operations, by providing assistance to airlines / ground handlers that may require our help at any time.

WHAT WE OFFER

WILL YOU BE PART OF THE COMPANY?

ABOUT YOU

The knowledge of French and Asian languages are also a nice to have, as is former work experience in Aviation / Transport / Tourism Industry.

Growth mindset, learning agility and a passenger attitude will make you a perfect ValueGrouper!

At Value Group we value diversity, we offer the opportunity to learn every day through training and team activities; we take care of the people well-being and for this we offer an inclusive working environment.

This announcement is addressed to both sexes, pursuant to Italian law n. 198 of 11 April 2006 "Code of equal opportunities for men and women" and to persons of all ages and nationalities, pursuant to EU Directive 2000 / 78 "Equal treatment in employment".

Value Group Website : https : / / valueg.com /

Follow Value Group on LinkedIn : https : / / www.linkedin.com / company / value-group-spa /