AI Quality Auditor with Turkish

Description and Requirements

The team at TELUS Digital AI is seeking a AI Quality Auditor to ensure that the project meets specified standards of quality and performance. Main responsibility will be to work on tasks that require review, verification, or validation to detect issues, propose improvements, and guarantee that deliverables align with business and client expectations.

The successful candidate will work onsite and report to the Quality Manager.

RESPONSIBILITIES

• A key responsibility of the role is to conduct audits of the Quality queues, identify areas of improvement in quality assurance processes and recommend strategies for enhancement.
• Support Team leads in providing root cause analysis related to dips in the individual and project scores and report real-time issues that might lead to them
• Conduct root cause analysis of performance issues of resources on an on-going basis, then develop and measure improvement programs, providing reports and recommendations to the Quality Manager.
• Collaborate with the Training team to design, implement and deliver trainings depending on the needs
• Raise questions to client point of contacts for further clarification and spread the knowledge to the teams
• Communicate with teams to leverage best practice and consistency across all projects.
• The role will require a high degree of confidence and experience

GENERAL SKILLS

TECHNICAL SKILLS

WE OFFER

If this opportunity sounds appealing to you, apply now!

ABOUT US

AI Data Solutions

Creating and enhancing the world's data to enable better AI via human intelligence.

We help companies test and improve machine learning models via our global AI Community of 1 million+ annotator and linguists. Our proprietary AI training platform handles all data types (text, images, audio, video, and geo) across 500+ languages and dialects. Our AI Data Solutions vastly enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human-like bot interactions and so much more.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Additional Job Description

TELUS Digital is looking for a AI Quality Auditor with Turkish to join our new Artificial Intelligence (AI) project in Essen, Germany.

Language Reference Turkish

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.