Field Quality Assurance Specialist, Country Aces and Quality Team

Operations is the heart and soul of everything Amazon does.

As member of the ACES (Amazon Customer Excellence Systems) and Quality team you will solve complex challenges and contribute to the optimization of the delivery stations operations providing station with sufficient knowledge and appropriate tools to improve performance.

You goal is to identify design and deliver process improvement solutions for various customer experience initiatives designed to improve Amazons ability to deliver directly to customers through its network of 3rd party vendors.

Key job responsibilities

Complete daily routines in the field of address data quality with the aim to improve delivery quality.

Monitor and analyze data to track key quality metrics.

Perform audits assessments and deep dives of field processes and procedures.

Use logical thinking analytical & problemsolving skills to identify potential areas for improvement.

Communicate any quality problems or concerns that are impacting the customer experience.

Verify potential access codes and delivery instructions for assigned addresses and update records as needed.

A day in the life

You will have the exciting opportunity to make history by becoming a member of the ACES (Amazon Customer Excellence Systems) and Quality team whose purpose is to create unprecedented customer experiences on a daily basis. Were looking for innovation and problemsolving skills and a passion to create world class customer experiences that will change the face of commerce.

About the team

Amazon Logistics or AMZL handles last mile delivery duties in partnership with thirdparty distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts like Amazon Fresh Prime Now and Amazon Restaurants.

There are two sides to what we do. Our under the roof associates process millions of products for dispatch to our delivery teams. Our team is peoplefocused and supportive particularly as lots of our people work through the night. We focus mostly on operations with 24 / 7 shifts in most of our locations.

Meanwhile our on the road people work with Amazon Flex a network of delivery contractors. Every year we continually raise the bar for customer experience with new innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint supported by a portfolio of cuttingedge vehicles (including Electric Vehicles) and technology to help us do just that.

Advanced proficiency in German language in both written and verbal communication (C1 Common European Framework of Reference CEFR)

Relevant experience working with data analytics and using these metrics to identify problems

Relevant experience working with the MS Office suite (Word Excel Outlook) in a professional environment

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above wed love to hear from you.

Customer service skills to effectively communicate with internal and external partners

Experience using a transportation management system

Parcel delivery experience with market / geographic expertise

You are organized and able to meet deadlines through effective prioritization of your tasks even when requests overlap.

This position requires onsite presence and occasional deviations from regular office hours may be required.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience :

Unclear Seniority

Key Skills

Invoicing,Information Technology Sales,IT Support,Audio Visual,Database Administration

Employment Type : Full-Time

Experience : years

Vacancy : 1