Service Delivery Support Engineer (L1) (m / w / d)

Job Description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Support Engineer (L1) ensure that IT infrastructure and systems remain operational through identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution.

What you'll be doing

Ihre Aufgaben :

• Level 1 Support mit den Aufgabenschwerpunkten Network und Security
• Überwachung des Monitoringtools und Ticketeröffnung bei Bedarf
• Durchführung von dokumentierten Changes
• Dokumentation und Reporting
• Weiterentwicklung / Optimierung der Gesamtlösung in enger Abstimmung mit dem Kunden
• Durchführung von Endkunden Support
• Unterstützung bei Entstörmaßnahmen
• Technische Koordination sowie Erstellung technischer Dokumentationen und Reports
• Teilnahme am 3 Schichtbetrieb und an Bereitschaften

Das bringen Sie mit :

Workplace type : Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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