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German Speaking Customer Success Manager - Remote

Origin Recruitment LtdEssen, DE

Vor 30+ Tagen

Anstellungsart

Stellenbeschreibung

German Speaking Customer Success Manager - SAAS

Location : Remote can be based anywhere in the DACH Region

Salary €50,000

Client Profile :

Our Client a successful SAAS company based in Munich is looking for a German Speaking Customer Success Manager.

Key Responsibilities :

Build close long-term client relationships to understand their needs and ensure their success.
Keep clients engaged and consistently.
Serve as the main point of contact and liaison between clients
Empower customers to connect their goals and challenges with the solution.
Build customer loyalty and reduce churn.
Take ownership of new accounts and manage their onboarding.
Develop communication strategies driving the greatest impact at scale.
Lead consultations, and one-on-one demos to educate customers on the features of the product.
Stay in touch with clients to ensure that they're realizing the full potential of the services on offer.
Build, own, and execute client success and engagement plans.
Navigate client organizations to uncover additional product applications & opportunities for partnership.
Spearheaded internal cross-functional improvement projects.
Represent the voice of the customer and influence the product development roadmap.

Personal Specification :

1-3 years of B2B SaaS customer success, account management,

or consulting experience working with accounts of various sizes.

Fluent in German and English

Superb written and verbal communication skills.

Positive attitude, empathy, and high energy.

Ability to take initiative and adapt.

Prior experience in strategy consulting – advantage.

Strong customer-facing and presentation skills with the ability

to establish credibility with executives.

BA or BS Degree is a must.

Manager German Speaking • Essen, DE