Responsibilities
The Community & Social Media Moderator (all genders) is responsible for the moderation in the German part of the TeamViewer Community and will assist our userbase in the online forum and keep our technical documentation in our Knowledge Base up to date.
Additionally, the Community & Social Media Moderator (all genders) is engaging with followers across owned social media channels as well as support users also via other channels (incl. email and telephone support).
- Engage with TeamViewer fans and users by responding to user posts on our social media channels and online communities
- Maintain high-quality content in our communities as well as in our owned social media channels and translate existing Knowledge Base articles from English into German
- Assist Social Media & Community Managers with projects to increase the social experience of our customers and users
- Decrease the average response time on our social media channels and the online communities which leads to a positive customer experience
- Execute the community strategy and work to meet departmental goals in support of business objectives
- Collaborate with internal teams to drive vibrant content and user activity
- Other duties as assigned
Requirements
Digital native and tech savvyIdeally 1-2 years of work experience, with some hands-on experience supporting social media and / or user communitiesExperience working for an international company is preferredFluency in English and German with excellent communication & technical writing skills and the ability to translate technical documentation into GermanExperience using TeamViewer software and understanding its key features is preferredService oriented with online communication skillsBehavioral Skills
Creativity, critical thinking, and able to make sound decisions in a fast-paced environmentAbility to work independently with guidance from an internal leaderProven ability to work collaboratively with others, drive consensus, and unite opposing views to a common visionHighly service-oriented with a desire to assist others in understanding rules, tools, and resourcesDiplomatic mindset with the ability to gain consensus from those with diverging viewpoints and understand multiple perspectives of an issueWhat we offer
Onsite Onboarding in our HQ office for an optimal start30 days of paid holidaysCompetitive salary and benefits package, including performance-based incentives.Special terms for local gymsAccess to Corporate Benefits platform with many discountsRegular Team events and company-wide celebrationsOpen door policy , no dress code rules and frequent all HandsHybrid and Flexible work time with up to 50% home officeWork From Abroad Program allowing up to 40 days of work outside your contracting countryWe celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!International business environment with internal and external contacts all over the world