Customer Delivery Manager (all genders)

HRS AS A COMPANY

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.

ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations.

TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers.

In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers.

Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value.

HRS's exponential growth since 2 serves over % of the global Fortune and leading hotel chains.

Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.

BUSINESS UNIT

The Customer Delivery team leads the customer onboarding journey from contract signature through to Hypercare, enabling the HRS Multisource Engine within the client’s Online Booking Tool (OBT) and Travel Management Company (TMC) landscape. With extensive expertise in project delivery, OBT administration, and the operational TMC environment, the team ensures precise Point of Sale (PoS) setup while guiding clients and their partners seamlessly through the onboarding process. During the pitch phase, the team serves as subject matter experts, showcasing HRS’ lean implementation methodology, providing preliminary project planning insights, and educating clients on HRS solutions and OBT / TMC specifics for activation of the HRS Multisource Engine.

POSITION

The Customer Delivery Manager (all genders) oversees the Customer Onboarding Journey, coordinating HRS resources and third-party stakeholders (e.g., customers, OBTs, TMCs) within an established product integration framework. This role emphasizes advanced project management skills and a deep understanding of OBT Admin UIs to facilitate the remote configuration of HRS solutions via third parties. With expertise in the OBT / TMC landscape, the Delivery Manager effectively guides third-party contributors and supports Sales by consulting clients during the pre-sales phase, engaging with stakeholders as a trusted peer. The Customer Delivery Manager (all genders) handles local projects in their native language or English and contributes to multinational / global rollouts when local knowledge or language proficiency is required. This role involves close collaboration with local and global Sales and Account Management teams, Delivery Managers for other solutions (e.g., Prime), the Product department, and operations teams. The position reports directly to the Senior Head of Global Customer Delivery.

CHALLENGE

• Support customer pitches as a trusted advisor for the roll-out of HRS booking solutions (HRS Multisource Engine) into the Online Booking Tool (OBT) and Travel Management Company (TMC) landscape of customers
• Own & lead multi-disciplined project streams through the full life cycle of project delivery from kick-off to hypercare, enabling HRS Multisource Engine in the clients' booking channels
• Consult customers on the optimal configuration of their OBT to achieve their lodging strategic objectives
• Manage and influence project sponsors and stakeholders to ensure project objectives are understood and achieved – delivering an on-time and high-quality project result
• Coordinate project planning and execution with Customer Delivery Manager of other HRS platform streams (e.g. PAY) to ensure most customer-centric onboarding journey
• Live HRS culture of continuous improvement by supporting initiatives aiming to improve efficiency and quality of documentation and standards
• Work in a global, de-centralized team where you foster a healthy team environment that honors and respects cultures, experiences and local differences whilst forming one unified team and establishing working relationships with your local office colleagues

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

PERSPECTIVE

Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.

Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

LOCATION, MOBILITY, INCENTIVE

The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.