Service Engineer / Technical Customer Support (m / f / d)

Domain Services Market Rail Location

Berlin, Germany

Join Televic : For 35 years, we’ve been developing innovative passenger information systems for the rail industry.Driven by agility, innovation, and sustainability – shape the future with us!

WE ARE GROWING : IN THE MARKET. AS A TEAM. THROUGH OUR CHALLENGES. GROW WITH US!

At Televic, we have a clear mission : to deliver innovative and reliable passenger information and communication systems for the rail industry. For more than 35 years, we have passionately developed, produced, programmed, and maintained fully integrated hardware and software systems.

With pride, we can say that our technology is used in over 60,000 vehicles worldwide. Innovation, agility, customer focus, and sustainability are the driving forces behind everything we do.

Join Televic and help shape the future of passenger information. Your enthusiasm and skills are the key to inspiring our customers.

SERVICE ENGINEERING – Technical Expertise for Sustainable Solutions

Our Service Engineering team , part of the Projects department , consists of two experienced colleagues who ensure that our technical solutions continue to perform reliably in the field over the long term.

They act as the interface between development, production, service, and the customer – with the goal of gathering technical feedback from the field, developing solutions, and driving the continuous improvement of our products.

Whether it’s complex fault analysis , technical documentation , or customized customer adaptations – their expertise plays a key role in deepening our system knowledge and enhancing our products.

Their contribution : hands-on, solution-oriented, and indispensable.

WHAT WE OFFER

We offer you a permanent full-time position with long-term prospects in an innovative and future-proof industry :

30 days of vacation per year

A 13th monthly salary

Flexible working hours

Personal and professional development opportunities

An open and trusting company culture

Subsidies for a public transport ticket, company bike, or on-site parking

Exciting and meaningful projects for our customers and society

A strong international B2B environment within a mid-sized company

Well-known customers

A dedicated and motivated team of specialists who support each other naturally

Fresh water, tea, and fruit every day

YOUR RESPONSIBILITIES

Your mission : With your commitment, you ensure that our products deliver top quality to our customers over the long term.

You are the central point of contact between our internal experts and the specific needs of our customers when it comes to developing tailor-made service solutions . You keep the big picture in mind and coordinate the deployment of our technical specialists.

Whether on the technical support hotline or on-site with the customer – you are always on the front line when it comes to solving challenges and implementing solutions.

You analyze and assess system functions, identify root causes, and consistently find the best technical approach.

You also play an active role on the international stage , helping to expand our global service activities .

YOUR SKILLS

A completed technical education , a degree in engineering or technical management , or a comparable qualification

Willingness to travel (up to 25%) and no fear of flying – a driver’s license is available or in progress

Technical understanding and ideally an affinity for software, along with an agile mindset

Fluent German and good English skills, both written and spoken

A self-reliant working style and strong communication skills – you’re able to liaise confidently between internal teams and customers and always focus on solutions

Nice to have : Experience with tools like Jira , Confluence , SAP , or network analysis tools

What set’s you apart :

You’re not only solution-oriented but also proactive . With your know-how and motivation, you turn every customer visit into a success – helping us maintain the highest standards in international service quality .