Customer Support Specialist

We are Billie, the leading provider of Buy Now, Pay Later (BNPL) payment methods for businesses, offering B2B companies innovative digital payment services and modern checkout solutions. We are to create a new standard for business payments and have made it our mission to simplify the purchasing experience for all businesses making it a tool for growth. Our solutions are based on proprietary, machine-learning-supported risk models, fully digitized processes and a highly scalable tech platform. This makes us a deep-tech company building financial products, not the other way around. We love building simple and elegant solutions and we strive for automation and scalability.

About the role :

• Als Customer Service Specialist bist du die erste Anlaufstelle für unsere Händler und Geschäftskunden .
• Du bist die wichtigste Schnittstelle zu allen operativen Abteilungen und beantwortest eingehende Kundenanfragen per Telefon, E-Mail und Chat.
• Du arbeitest als Second-Line-Support mit fortgeschrittenen Aufgaben und Einbindung in die Geschäftsprozesse
• Du arbeitest eng mit unserer Risiko-, Produkt- und Technikabteilung zusammen und koordinierst maßgeschneiderte Lösungen in Zusammenarbeit mit allen relevanten internen Stakeholdern. Du leistest einen wichtigen Beitrag zur Kundenerfahrung und -zufriedenheit bei Billie und kümmerst dich zuverlässig um alle Kundenanliegen.
• Du arbeitest flexibel von Montag bis Freitag zwischen 8 und 18 Uhr (keine Wochenenden) in einem hybriden Arbeitsumfeld ( Büro / Home Office ).
• Du hast die Möglichkeit, dich sowohl horizontal als auch vertikal weiterzuentwickeln - wir haben ein starkes internes  Programm ,  welches  es dir ermöglicht,  weitere  Karrierewege innerhalb von Billie zu entdecken und mittel- bis langfristig zu verfolgen.

Who we are looking for :

What we offer :

Billie offers you the opportunity to be a part of one of the fastest-growing Fintech startups in Europe following the mission to innovate to create new freedom for businesses of all sizes. Our combined decades of experience in B2B Financing and Payments in a market thirsty for innovation and change make this a fantastic possibility to get into the most dynamic space in tech.

Join an international team of talented, passionate people where drive and merit matter. We work in nimble, cross-functional teams with open communication lines across the company. You’ll be surrounded by smart people from a wide variety of backgrounds from which you can learn and that want to learn from you.

Are you ready to join Billie?

Billie is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment in our workplace. By embracing talents and abilities of all kinds, we aim to boost motivation and team creativity. We do not discriminate on the basis of race, religion, national origin, age, marital status, gender, political views, beliefs, sexual orientation, color, disability status, or any other demographic factors.