You manage customer complaint processing and root cause analysis as a link between Customer Quality Engineering (CQE) and internal specialist departments.
You define and manage priorities, in alignment with the Cust Quality team, to ensure customer satisfaction.
You are responsible for the QDB (Claim database) and the improvement of customer complaint processing in terms of methods, cycle time, and effectiveness.
You review customers' quality agreements, generic customer standards, specifications, and guidelines and negotiate with customers.
You manage reliability resources and capacities for qualifications for internal departments.
You define new quality standards for the company based on applicable standards and CSRs.
Your Profile :
You hold a Bachelor’s or Master’s degree in Electrical Engineering, Physics, or a related field.
You have 5–10 years of professional experience in the high-tech industry, ideally in semiconductor manufacturing, with experience in electrical and / or quality engineering.
You bring valuable leadership experience to successfully lead and inspire on-site teams.
You have experience in electrical and physical failure analysis as well as automotive reliability.
You possess a solid understanding of magnetic Hall sensors and HV microcontroller products.
You have excellent written and verbal communication skills.
You are fluent in both English and German.
Our Benefits :
Attractive Salary
Flexible working hours with unlimited flexitime days and home office
Sports offers; such as Hansefit, job bicycle
Company pension scheme
Individual training, development and advanced training offers
In-house health management
Corporate Benefits
Team events and company celebrations
Discounts in the company canteen
Free parking spaces with EV charging station, subsidization of public transport tickets