Account Manager

We are looking for a German speaking Account Relationship Manager to join our team in Vienna Austria. In the role you will be responsible for building a personal relationship with selected customers identified as high value and high-potential clients.

The aim is that you Account Relationship Manager will become the main point of contact between the company and the customer. By communicating via telephone emails and live chats the customer should feel comfortable discussing any issue with you including (but not limited to) responsible gaming bonuses revenue and source of funds.

What you will do

• Build and maintain relationships with allocated players
• Ensure regulatory requests can be completed when required
• Partake in the strategic ambition of the account management team to drive growth and revenue to ultimately build loyalty to the brand
• Conduct all responsible gambling and AML interactions with account customers where possible
• Identify potential new account customers via daily business analysis and reporting
• Handle / resolve customer issues / dispute resolutions ensuring the customer feels valued
• Work as an integral part of the account management team to influence player activity with a view to maximise retention
• Ensure that clear communications into and out of the team to ensure we deliver a leading service to our customers and relevant feedback to the product and marketing teams
• Coordinating with the hospitality manager for the organisation of events and to optimise the hospitality experience attend these events with your customers

The role will involve working shifts (9am 6pm / 11am 8pm) and weekend work (minimum of one weekend a month).

Qualifications :

Fluent in German and English

Previous experience in an account management role

Industry experience would be preferred.

Proven track record of outstanding safer gambling relationship management

You will have a high interest and good all- round knowledge of licensed online gaming in both sports and casino

Outstanding personal relationship management skills.

Ability to work in a self-contained / independent environment knowing when to escalate and when to make your own decisions.

Additional Information :

At Entain we know that signing top players requires a great starting package and plenty of support to inspire peak performance. Join us and a competitive salary is just the beginning. Working for us in Austria you can expect to receive great benefits like :

And outside of this youll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us.

At Entain we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future - for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate ensuring ethical and compliant hiring practices globally.

Remote Work : Employment Type :

Full-time

Key Skills

Business Development,Cement Plant,Business Support,Data Analysis,ASP

Experience : years

Vacancy : 1