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Teamlead IT Support (m / f / d)

Teamlead IT Support (m / f / d)

eGymMunich, Germany
Vor 20 Tagen
Stellenbeschreibung

Your daily workout

Are you a leader who enjoys helping your team learn and develop their skillset? Are you excited to maintain a modern, cloud-based IT infrastructure? Do you want to help ensure that your colleagues can work smoothly and quickly find solutions to everyday IT issues? Then apply now as a Teamlead IT Support (m / f / d) for our team in Munich!

  • Leadership : You work together with the Head of IT Services to define yearly roadmaps, set long-term strategy for the department, and monitor and report on team performance against KPIs
  • Management : You manage a team of System Administrators and support them in their personal and professional development
  • Support : You provide advanced IT support in a modern cloud-based environment and support your colleagues with their questions and technical problems
  • Equipment : You provide suitable hardware and software solutions for our employees
  • Documentation : You create and maintain documentation on our systems and support processes

Your fitness level

  • Professional Experience : You have 5+ years of professional experience in Information Technology (ITIL or ITSM certifications are a plus)
  • People Leadership : You have 1-2 years of previous leadership experience leading technical teams
  • Know-How : You have good knowledge of Windows and Mac support, SaaS platform support, helpdesk ticketing systems, reporting dashboards and metrics
  • Skills : You have experience managing and reporting on team performance, coaching team members, analyzing and optimizing processes, and deploying process automation
  • Working Style : You work reliably and produce high-quality work in both individual and team environments
  • Language Skills : You have professional proficiency in English (German and or French is a plus)

    • Your training goal for your first 6 months

  • Metrics : You will work with the Head of IT Services to refine existing support metrics and establish an automated dashboard for reporting out on team performance
  • Optimization : You will work with the team to identify and improve the top ten support bottlenecks, resulting in a reduction of average time to resolution by at least 10%
  • Enablement : You will work with the team to improve the internal knowledge base and begin to create a public-facing knowledge base to enable users to self-service issues
  • Standardization : You will create standard processes around ticket intake, triage, handling, holding, and resolution to support the metrics defined earlier

    • The equipment we provide

  • Modern Culture : Be part of a modern and international company culture where talent and passion are welcomed, heard, and part of the decision-making process
  • Continuous Development : Develop your skills with varied, challenging tasks and regular feedback for a steep learning curve
  • Work-Life-Balance : Benefit from flexible working hours, a hybrid workplace model and 30 days of vacation per year
  • Fit & Healthy : Train for free with EGYM Wellpass in several thousand sports and health facilities across Germany, or alternatively use our in-house gym with EGYM products
  • Mobility : Enjoy a monthly travel subsidy of 45€ for public transport
  • Discounted Offers : Enjoy a variety of great discounted offers, from fashion to leisure, through our employee benefits portal
  • Bike Leasing : Stay active with our leasing bike offer for your commute or in your spare time
  • Subsidized Pension : Profit from our employer-subsidized pension
    • Jobalert für diese Suche erstellen

    It Support • Munich, Germany