CRM Account Lead

Welcome to RAPP

RAPP is part of Omnicom's Precision Marketing Group (OPMG), a worldwide network of 4,000 creatives, technologists, strategists as well as data and marketing specialists in 40 global markets. It is our mission to shape the consumer experiences of the digital future. We do this through three areas of expertise : client-focused consulting, creativity that inspires action, and customer experience management.

At RAPP Berlin, we believe that diversity of people, cultural backgrounds and ways of thinking helps us to add value to brands. For this reason, we foster an environment where differences are valued, and individual perspectives are empowered and celebrated. We believe that protecting the diversity of our employees, nurtures the brilliance of group thinking – and leads to outstanding results.

Your Role

We are seeking a dynamic and experienced Account Lead to join our team. The ideal candidate will have extensive expertise in Customer Relationship Management (CRM), as well as proficiency with Content Management Systems (CMS) and CRM-systems such as Salesforce or Microsoft Dynamics. Additionally, the candidate should have experience with data management systems and a proven track record in leadership.

Your Responsibilities

• Client Relationship Management : Develop and maintain strong relationships with clients, understanding their business needs, and ensuring high levels of customer satisfaction.
• CRM Expertise : Utilize your deep knowledge of CRM systems to drive client success, optimize processes, and enhance user experience.
• Content Management : Leverage your experience with CMS platforms like Salesforce or Microsoft Dynamics to manage and optimize content delivery, ensuring it meets client needs and drives engagement.
• Data Management : Apply your knowledge of data management systems to analyze, interpret, and leverage data to inform strategy and decision-making.
• Leadership and Team Management : Lead and mentor a team of account managers and other relevant staff, fostering a collaborative and high-performance work environment.
• Strategic Planning : Develop and implement account strategies that align with client goals and business objectives, ensuring growth and retention.
• Performance Tracking : Monitor and report on account performance metrics, identifying opportunities for improvement and implementing corrective actions as needed.
• Cross-functional Collaboration : Work closely with other departments (e.g., sales, marketing, IT) to ensure a cohesive approach to client management and project execution.
• Problem Solving : Address and resolve any issues or challenges that arise, maintaining a proactive and client-focused approach.

Your Experience

What we offer you

We believe that diversity helps us add value to brands. That's why we foster an environment where differences are respected, where people take pride in unique talents and where individual perspectives are encouraged and celebrated.