Night Audit (m / w / d), Wolfsburg - ()

Empresas : Meliá Hotels International

Your Task :

Assisting guests at check-in and check-out as well as with questions and concerns and initiating / implementing appropriate action

Achieving efficient guest satisfaction in compliance with Meliá Hotels International standards and by ensuring polite and courteous behaviour towards guests and colleagues

Handle and pass on guest complaints to the night shift in a professional manner

Monitoring the correct management of the hotel cash register, invoicing and accounting, preparing the daily closing with the associated task

Complete and correct processing of all guest data and system maintenance

Efficient processing and filing or forwarding of incoming and outgoing correspondence for guests

Preparation and follow-up of other shifts

Your Profil :

• Host mentality
• Strong communication skills
• Good PC skills and knowledge of MS Office programmes, ideally also with the hotel software PMS Opera an advantage
• Organisational talent
• Good manners and a well-groomed appearance
• Flexibility and team spirit
• Independent work and a high sense of responsibility are also necessary for the work as a Night Auditor

Requisitos :