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Customer Service Representative - German - Lisbon

Dila RecruitmentAachen, North Rhine-Westphalia, Germany

Vor 30+ Tagen

Stellenbeschreibung

Position : Customer Service Representative

Location : Lisbon Portugal

Work model : on site

Employment type : fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES :

Handle customer interactions across various communication channels including phone email live chat and social media.
Provide clear and accurate information in response to customer inquiries following established company policies and procedures.
Assist with general questions product or service information and basic technical support.
Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
Manage a personal queue of service tickets prioritize tasks and follow guidance from supervisors.
Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS :

Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level)

Minimum 1 year of previous customer service experience

Strong verbal and written communication skills across various platforms (phone email chat social media).

Basic understanding of customer service principles and the ability to follow standard procedures.

Ability to handle technical inquiries and troubleshoot common issues with guidance.

Ability to quickly learn new software and technologies

Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.

Organized detail-oriented and able to manage multiple tasks simultaneously.

Willingness to learn and adapt in a fast-paced or evolving support environment.

Working schedule : shift rotation Monday to Friday : 5AM-22PM rotating shifts

OFFER :

Opportunity to work with a leading global travel & tourism brand

Competitive salary with performance-based incentives

Professional growth opportunities within the BPO industry

Collaborative and supportive work environment

Access to exclusive travel perks and discounts

Paid flight and accommodation provided

And many more!

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1

Customer Service Representative • Aachen, North Rhine-Westphalia, Germany