Technical Support Specialist

Job description

Join Intralot as a Technical Support Specialist!

based in Hamburg Germany)

Your Role :

As a Technical Support Specialist you will join our support operations team focusing on clients in the German lottery and sports betting industry. You will provide 1st and 2nd line support across complex and regulated environments ensuring high-quality service aligned with strict German SLAs and compliance requirements.

What youll do :

Act as the first local point of contact for customer technical issues performing on-site troubleshooting and escalating complex cases when needed

Maintain clear and professional communication with customers in German and English providing timely updates and resolution analysis

Coordinate with HQ teams to address advanced technical inquiries report unresolved issues and ensure high customer satisfaction

Manage technical documentation and translations (e.g. LOTOS O / S Platform change requests) maintaining accuracy in both German and English

Support small and complex projects including Change Requests ensuring timely reporting correspondence and task tracking.

Job requirements

What Sets You Apart :

3 years of experience in technical support or as a service engineer ideally in a tech / SaaS environments

Native-level German & fluent English (B2-C1)

Strong communication and customer service skills

Solid understanding of Microsoft OS and Backoffice systems

Familiarity with Linux SQL Microservices Kubernetes Kibana is a plus

Analytical problem-solving mindset

Willingness to work in rotating shifts

Team player attitude

Having gained experience in the lottery / sports betting industry would be a great asset.

About Us :

INTRALOT a publicly listed company is the leading supplier of integrated gaming and transaction processing systems and innovative game content and sports betting management to state-licensed gaming organizations worldwide. INTRALOT inspires and motivates more than 1.500 employees around the globe. Joining INTRALOTs team will offer the experience of operating in a multinational company with an excellent working environment and with international career opportunities.

Why Join Us

A competitive compensation package combined with additional benefits.

Hybrid working model

Exceptional opportunities to learn and develop in a multinational environment.

Prospects for professional growth both locally and globally.

All done!

Your application has been successfully submitted!

Other jobs

Required Experience :

Unclear Seniority

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Full-Time

Experience : years

Vacancy : 1