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Service Desk Consultant

Service Desk Consultant

CTG IT SolutionsSarrburg, DE
Vor 30+ Tagen
Stellenbeschreibung

CTG IT Solutions is currently growing and we are looking for  Service Desk Agents  to strengthen our teams in Luxembourg.

Your Missions

  • You will  log ,  categorise ,  prioritise ,  diagnose ,  resolve ,  close  and  escalate   incidents
  • You will have  incident ownership  and  communication  throughout the lifecycle of the incident
  • You will handle in  policy  and  out of policy  service requests
  • You will intervene  onsite  at the  user location  or  temporary location
  • You will execute  IMACD tasks
  • You will raise requests for  authorisation  of service requests

Your Profile

  • You are able to speak and write  fluently  at least  English and French , to communicate easily with all the users
  • You are experienced and have already worked in a  similar position  for at least 2   years
  • You are familiar with  ticketing tools  and  CMDB tools
  • You have experience with  MS Office Suite  and  Microsoft OS (Windows 7 and 10)
  • You have knowledge of  mobile devices  and  mobile phone services
  • You have an understanding of  networking  and  networking protocols
  • You are experienced in  troubleshooting PCs / Laptops / Tablets, VPN , etc.
  • You have good  problem-solving skills  and you are  flexible  and  stress resilient
  • You are a  team player  who likes to work in an international environment
  • You like to pay  attention to details  and you are  customer focused

    • Our Offer

  • An individual career development plan and a  dedicated training program
  • A competitive salary package
  • 5 additional vacation days
  • Extra-legal benefits  (daily allowances, PC plan, …)
  • Regular events  with the CTG team : Learning lunch, Staff meeting, Xmas, sports events

    • If you like multicultural teams and want to join a company with open communication, then apply right now !

    Please note that a criminal record will be asked for this position..

    Jobalert für diese Suche erstellen

    Service Consultant • Sarrburg, DE