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(Junior) Customer Support Manager

(Junior) Customer Support Manager

exmox GmbHHamburg, Hamburg, Germany
Vor 16 Tagen
Stellenbeschreibung

Your mission

As a (Junior) Customer Support Manager you will be part of our Customer Support team and take care of our German apps ensuring a smooth and satisfying user experience.

Your tasks will include :

  • Serve as the first point of contact for our users representing our brand with clarity and empathy
  • Handle all user communication exclusively via web forms ensuring fast and accurate responses
  • Monitor and enforce compliance with internal guidelines to maintain a high-quality community environment
  • Collaborate closely with other departments to optimize workflows and improve processes
  • Track your own performance manage your workload and prioritize tasks effectively to meet internal goals and quality standards

Your profile

  • You bring first experience in customer support or youve shown strong interpersonal skills and situational awareness in previous roles
  • Native-level of German with excellent written communication; fluency in English is required
  • Youre interested in technical support environments and context of mobile games
  • Familiarity with helpdesk tools such as Zendesk (or similar) is a plus
  • You have a proactive solution-oriented mindset and a strong ability to prioritize tasks manage complex workflows and drive them to completion
  • Youre passionate about delivering outstanding customer experiences

    • Why us

  • Work-Life Balance : 30 days of paid vacation.
  • Commuter Benefits : Public transportation tickets provided.
  • Professional Development : Annual education budget of 1500.
  • Workation Opportunities : Combine work and vacation annually.
  • Wellness : Access to over 7000 gyms and spas in Germany through Wellpass.
  • Catering : Monthly team lunches daily fruits vegetables and a variety of beverages.
  • Flexibility : Flexible working hours and hybrid work model.
  • Corporate Benefits : Exclusive discounts for major brands and platforms.
  • Diversity : Join an international team with diverse cultural backgrounds.
  • Fun and Games : Socializing area for relaxing activities during the workday.

    • Key Skills

    Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

    Jobalert für diese Suche erstellen

    Customer Support Manager • Hamburg, Hamburg, Germany