Post-Onboarding Success Specialist

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

Our Merchant Services team lies at the heart and soul of Wolt ensuring that we set all of our merchants up for success by providing a seamless experience for them. We are currently looking for a team member for our newly established department of Post Activation. This department ensures that newly onboarded restaurants to the Wolt platform perform well. It includes assisting partners with proper equipment training guiding them on order acceptance improvement as well as outside the box thinking - how else can we make sure that our partners are performing excellently

Please note : This role requires you to be located in Hamburg .

What youll be doing

We are looking for a proactive team member to analyze partner performance data track improvement workflows in and deliver in-person training to newly onboarded restaurant partners. This role involves clear communication across written and verbal channels close collaboration with cross-functional teams and continuous refinement of partner coaching and support strategies.

Day-to-day in this role youll :

• Analyze partner performance data and act on key performance indicators to make sure partner performance can be improved.
• Monitor multiple workflows of partner performance improvement and track progress through .
• Visit newly onboarded restaurant partners and provide in person training for hardware and app usage
• Proactively reach out to partners in order to solve issues whether it is written or verbal communication.
• Experience working with cross-functional teams and able to formulate requests and tasks clearly
• Polish and improve on approaches on partner & vendor communication coaching and training.

Our humble expectations

What we offer

Next steps

Once you apply our team will review your application. If selected youll be invited to a recruiter screening call followed by a conversation with the hiring manager. Successful candidates will then receive a short assignment to complete as part of the evaluation process.

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.

Required Experience :

Unclear Seniority

Key Skills

Category Management,Corporate Paralegal,Access Control System,Ftp,Channel Sales,IT System Administration

Employment Type : Full Time

Experience : years

Vacancy : 1