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Account coordinator • ranstadt

Zuletzt aktualisiert: vor 8 Stunden
Customer Success Manager

Customer Success Manager

GTT Communications, Inc.DE Frankfurt, Neu, Isenburg
Vollzeit
Hybrid -Dusseldorf, Frankfurt, Munich, Geneva or Zurich.GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and mac...Mehr anzeigenZuletzt aktualisiert: vor 29 Tagen
Produktspezialist (m / w / d) aus Laborbereich / Laborant (m / w / d) in Teilzeit

Produktspezialist (m / w / d) aus Laborbereich / Laborant (m / w / d) in Teilzeit

TDCLABNidderau, Hessen, Germany
Quick Apply
Kernkompetenzen sind individuelle Marktstudien, Lead Generation und die Begleitung von Produktentwicklungen von der Idee bis zur Vermarktung. Zur Verstärkung unseres Teams suchen wir Sie für den Ein...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Fachreferent / Klinikreferent (gn) Immunologie

Fachreferent / Klinikreferent (gn) Immunologie

Inizio Engage XDHessen
Unser Kunde, die Novartis Pharma GmbH, ist ein weltweit führendes Unternehmen, das Medikamente zum Schutz der Gesundheit, zur Heilung von Krankheiten und zur Verbesserung des Wohlbefindens erforsch...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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SD Lead / Coordinator, Hessen

SD Lead / Coordinator, Hessen

Axiom Software SolutionsHessen, Germany
SD Lead / CoordinatorJob Role : SD Lead / Coordinator - Lead to cash Location : Munich, Germany Working Type : Onsite working mode Work Position : Long-Term Rolling Contract (Possible Extension) P...Mehr anzeigenZuletzt aktualisiert: vor 13 Stunden
Account Manager / Sales Manager / Vertrieb / Außendienst (m / w / d) für die Region Ostwestfalen (NRW)

Account Manager / Sales Manager / Vertrieb / Außendienst (m / w / d) für die Region Ostwestfalen (NRW)

König + Neurath AGKarben, Hessen, Deutschland
Quick Apply
Account Manager / Sales Manager / Vertrieb / Außendienst (m / w / d) für die Region Ostwestfalen (NRW) bei König + Neurath AG | softgarden. Gestalte innovative Arbeitswelten mit uns und werde Teil unser...Mehr anzeigenZuletzt aktualisiert: vor 10 Tagen
  • Gesponsert
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Account Manager (m / w / d) im Außendienst In-vitro Diagnostik für die Region Ostdeutschland

Account Manager (m / w / d) im Außendienst In-vitro Diagnostik für die Region Ostdeutschland

R-Biopharm AGOstdeutschland, Hessen, Germany
Account Manager / -in (m / w / d) für den Bereich In-Vitro Diagnostik – Region Ostdeutschland.R-Biopharm bietet mehr als nur einen Arbeitsplatz. Mit Faszination und Freude prägen wir den Wandel in ein ver...Mehr anzeigenZuletzt aktualisiert: vor 8 Stunden
Key Account Manager / Reinraumtechnik (m / w / d) zukunftssicherer Markt mit starkem Wachstum

Key Account Manager / Reinraumtechnik (m / w / d) zukunftssicherer Markt mit starkem Wachstum

Hanseatische PersonalkontorHessen
Betreuung und Ausbau bestehender Kundenbeziehungen sowie Gewinnung neuer Kunden : Sie sind "Face to the Customer"!.Präsentation innovativer Lösungen sowie individuelle Beratung und Betreuung, auch ...Mehr anzeigenZuletzt aktualisiert: vor 23 Tagen
  • Gesponsert
Vertriebsmitarbeiter / in (m / w / d)

Vertriebsmitarbeiter / in (m / w / d)

Gesellschaft für digitale Bildung mbHHessen, Germany
Du brennst für digitale Bildung und möchtest die Lernwelten von morgen mitgestalten? Du suchst eine Aufgabe, die Vertrieb, IT und eine sinnstiftende Mission vereint? Dann brauchen wir genau Dich in...Mehr anzeigenZuletzt aktualisiert: vor 16 Tagen
Firmenkundenbetreuer für Bauträger, Projektentwickler und Immobilieninvestoren (m / w / d) - Altenhaßlau

Firmenkundenbetreuer für Bauträger, Projektentwickler und Immobilieninvestoren (m / w / d) - Altenhaßlau

VR BankBüdingen, Hessen, DE
Da etwas bewegen, wo man zu Hause ist!.Stärken Sie mit Ihrer Arbeit unsere Region und steigen bei uns ein als : .Bauträger, Projektentwickler und Immobilieninvestoren (m / w / d).Wir gehören mit einer Bi...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Named Account Executive - Insurance

Named Account Executive - Insurance

DatabricksHesse, Germany
This is a remote role and can be based anywhere in Germany • •.Databricks operates at the leading edge of the Unified Data Analytics and AI space. Our customers turn to us to lead the accelerated inno...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Sales Account Manager im Außendienst

Sales Account Manager im Außendienst

Approach People Recruitmentthe randstadt, Germany
Region : Baden-Württemberg & Hessen – idealerweise Raum Stuttgart, Mannheim oder Frankfurt.Für ein international tätiges Unternehmen im Bereich moderner Zahlungs- und Geldtransferlösungen suchen wir...Mehr anzeigenZuletzt aktualisiert: vor 18 Stunden
Account Manager Gartenbeleuchtung (m / w / d) | Deutschland

Account Manager Gartenbeleuchtung (m / w / d) | Deutschland

In-LiteNorddeutschland | Hessen
Entwickelt und liefert innovative, hochwertige Außenbeleuchtung mit Fokus auf Design.Bei in-lite tauchen Sie ein in die überraschende Welt der Außenbeleuchtung. In dem beeindruckenden Playground sie...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Account Manager / Sales Manager / Vertrieb / Außendienst (m / w / d) für die Region Ostwestfalen (NRW)

Account Manager / Sales Manager / Vertrieb / Außendienst (m / w / d) für die Region Ostwestfalen (NRW)

König + NeurathKarben
Region Ostwestfalen (NRW - Münster, Paderborn, Osnabrück) .Gewinnung, Auswahl und Betreuung bestehender und neuer Fachhandelspartner. Zusammenarbeit mit Netzwerk-Partnern sowie Architektenbetreuung ...Mehr anzeigenZuletzt aktualisiert: vor 9 Tagen
Vertriebsbeauftrage_r im Außendienst (m / w / d) - Hessen / Frankfurt

Vertriebsbeauftrage_r im Außendienst (m / w / d) - Hessen / Frankfurt

RZB Rudolf Zimmermann, Bamberg GmbHHessen, Deutschland
Hauptsitz im oberfränkischen Bamberg ist ein internationaler mittelständischer Leuchtenhersteller.Unsere Produkte haben bereits zahlreiche nationale und internationale Designpreise erhalten.Freuen ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Salesperson (Sr / Jr) as Business Development Manager in Middle East

Salesperson (Sr / Jr) as Business Development Manager in Middle East

A&V Nutri Pharm GmbHKarben, Hessen, Germany
Quick Apply
We are a wholesale company dealing in health and beauty products.We specialize in distribution of high-quality cosmetic products as well as pharmaceutical products worldwide.We are growing internat...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
German Speaking Google Ads Sales Account Manager in Barcelona

German Speaking Google Ads Sales Account Manager in Barcelona

Cross Border TalentsHessen, Germany
Vollzeit
Quick Apply
Join our dynamic team at Teleperformance in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere!.If you are tech-savvy, cre...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Key Account Manager Onkologie (m / w / d)

Key Account Manager Onkologie (m / w / d)

Inizio EngageHessen, DE
Unser Kunde, ein europäisches Pharmazieunternehmen, gehört weltweit zu den führenden pharmazeutischen Unternehmen in der Erforschung und Entwicklung innovativer Medikamente für den therapeutischen ...Mehr anzeigenZuletzt aktualisiert: vor 1 Tag
  • Gesponsert
Client Service Group Head (Mensch) Finance

Client Service Group Head (Mensch) Finance

MindShareKarben, Hessen, Germany
Als Account Group Head (Mensch) führst du eigenständig ein kleines Team und übernimmst gleichzeitig die strategische Kundenberatung. Darüber hinaus hast du folgende Aufgaben : .Planung, Umsetzung, Ana...Mehr anzeigenZuletzt aktualisiert: vor 9 Tagen
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Customer Success Manager

Customer Success Manager

GTT Communications, Inc.DE Frankfurt, Neu, Isenburg
Vor 29 Tagen
Anstellungsart
  • Vollzeit
Stellenbeschreibung

Position Title : Customer Success Manager

Location : Hybrid -Dusseldorf, Frankfurt, Munich, Geneva or Zurich

Language Skills (Essential) : German and English

About GTT :

GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications — anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden on IT teams and solve the most pressing networking and security challenges.

Built on our top-ranked global Tier 1 network, GTT Envision is a single global technology platform to connect, orchestrate, virtualize and automate enterprise networks, enabling customers with consumable solutions to achieve business missions and meet ongoing demand when, where and how needed. Our portfolio includes SASE, SD-WAN, security, internet, voice and other connectivity options, complemented by a suite of professional services and exceptional sales and support teams in local markets around the globe. We partner with our customers to deliver Greater Technology Together . .

Role Summary :

The mission of the Customer Success organization is to establish and maintain strong customer relationships, acting as the voice of the customer and supporting them in realizing the value of their investment while securing retention and growth for GTT. The role of the Customer Success Manager is to build a deep understanding of the customer’s priorities and assures that they are receiving the value they expect. You will build lasting relationships with our most important clients from successful launches to identification of new use cases, and ongoing strategic support that increases satisfaction, maximizes the GTT experience and ultimately drives revenue retention and growth.

As a Customer Success Manager, you will support the most valued and strategic customers and ensure each is achieving business value for every stage of their lifecycle. You will work as part of the account team to assure effective communication and partnership with your customers. You will serve as a customer guide, helping them navigate through the entire customer journey and serve as a key “Voice of the Customer”, advocating for the customer to assure internal alignment and complete issue resolution while building loyalty and trust to drive retention and lifetime value. As services come up for renewal, you’ll be a key team member developing and implementing the strategy to assure retention.

You will have excellent working relationships with other representatives of GTT who will be active within their account(s). Specifically, a strong collaborative partnership with the Sales, Support, Services and Product teams will be key to this role. You are the voice of the customer within GTT, ensuring your customers can see value each day across the products and services they use.

Job Scope :

The Customer Success Manager will be interacting daily with Account Management, Sales Operations & Service Delivery. The successful applicant will have a proven track record with managing large or strategic account customer base.

Duties and Responsibilities :

  • Be a pillar of effective communication establishing relationships with peers and customers.
  • Proactive engaged with customers throughout their lifecycle as a GTT customer.
  • Serve as the single point of contact, ensuring satisfactory resolution of issues including coordination of cross-departmental GTT resources (e.g., Service Assurance, Service Delivery) for the customer, helping to direct issues to the appropriate internal teams.
  • Provide new client onboarding, with an introduction to customer portal, key processes and first invoice review.
  • Highly engaged in customer issue resolution and handling escalations in real time with appropriate team to avoid further management involvement.
  • Supportive in Billing Dispute management allowing successful collections.
  • Calculate ETL waiver and prevention of suspensions
  • Understanding if customers have additional upsell opportunities in regards to GTT products and services.
  • Develop understanding of customer priorities and challenges, helping them see shared success.
  • Focus on quality of execution; QBRs, Health checks, Account planning and at-risk customer strategies.
  • Support Account executive in developing and executing a strategic business reviews to share progress, metrics, wins and recommendations for the future (products and services) (QBR)
  • Partner with Operations, Delivery and Finance to assure status updates are provided to the customer and issues are resolved
  • Identify and support process improvements to reduce administrative work and improve customer satisfaction across the organization.
  • Support data maintenance projects allowing accurate retention and renewals.
  • Strategic account planning – support Account executive on account expansion and retention plan including clear objectives, requirements and actions that delineates roles, responsibilities and target timelines with the aim of driving value within their current contract with GTT.
  • Partner with sales leadership to grow revenue via upsells while providing an ideal customer experience.
  • Contract Renewal. Monitor assigned base of accounts for contract expiration dates and work with account team to develop and execute renewal strategy.
  • Accurately forecast renewal opportunities and churn events.
  • Become extremely proficient regarding all GTT systems and processes that impact servicing the customer

Essential Attributes :

  • Critical thinker and ability to make decisions
  • Ability to work under pressure
  • Strong organisational awareness and strong influencing, decision-making, negotiation and planning skills
  • Excellent written and verbal English communication skills
  • Proven delivery of high quality, consistent customer service and commercial awareness
  • Experience of contract negotiation and supplier management
  • Sound systems and IT literacy (ITIL Foundation Qualified preferred)
  • Flexibility and willingness to travel within Europe (or further) when business needs dictate
  • Desirable Attributes :

  • Inspire collaboration, and drive change with momentum
  • Experienced in navigating ambiguity and ability to be agile in a changing environment
  • Excellent communication skills and the ability to influence where needed
  • Hours / Travel / Shift :

  • Office hours
  • Hybrid
  • Core Competencies :

  • Accuracy and Attention to Detail : Extensive experience in Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
  • Effective Communications : Extensive experience understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
  • Flexibility and Adaptability : Extensive experience in knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.
  • Initiative : Working knowledge in being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals.
  • Managing Multiple Priorities : Working knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
  • Teamwork : Working knowledge of the necessity and value of teamwork; experience with; ability to work cooperatively towards shared goals and being supportive of others at all levels.
  • Cross-Team Integration : Working knowledge in understanding of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.
  • Client Relationship Management : Working knowledge of client relationship; ability to address critical issues to meet client needs and maintain engaged, partnering relationship with business partners and clients.
  • Universal Competencies :

  • Continuous Improvement : Working knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
  • Customer First (Customer Facing) : Working knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level.
  • Operational Excellence : Working knowledge & understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive.