Account director Jobs in Berlin

Join Apaleo and Shape the Future of Hospitality Tech!

Apaleo is the worlds most open API-first property management platform powering the next generation of hospitality operations. Its modular AI-powered infrastructure enables hoteliers to customise their tech stack automate routine work and deliver seamless personalised guest experiences powered by best-in-class apps and autonomous AI agents that adapt to every stay.

As an Account Director at Apaleo you will own and expand strategic relationships with our mid-market and enterprise customers. You will drive revenue growth renewals and expansion while ensuring long-term customer success in close partnership with our Customer Success and Product teams. Were looking for someone who brings a deep understanding of the hospitality industry from hotel operations to commercial and technology trends and can translate that into strategic guidance for our customers. Depending on your profile this role may focus on hands-on management of enterprise accounts or include building out Apaleos Account Management function to scale our proactive customer growth engine. Youll play a critical role in increasing Net Revenue Retention (NRR) by combining commercial acumen with customer advocacy ensuring every account grows sustainably while achieving measurable business outcomes with Apaleo.

What Youll Be Up To :

• Own a portfolio of mid-market and enterprise hospitality accounts acting as the main commercial and strategic contact.
• Drive renewals expansions and upsells through strong relationship management account planning and data-driven insight.
• Partner with Customer Success to align on adoption product usage and measurable outcomes ensuring account health and retention.
• Lead commercial negotiations with procurement finance and C-suite stakeholders.
• Establish account planning and forecasting frameworks ensuring visibility on renewals expansion opportunities and churn risk.
• Provide structured market feedback to Product and Marketing based on customer needs and industry developments.
• Represent Apaleo at industry events trade fairs and hospitality forums t o strengthen brand awareness and deepen client relationships.
• Contribute to building the Account Management function : define playbooks metrics and cadences that enable scale transparency and accountability.

What Youll Bring to the Team :

What We Offer

Culture & Growth

Perks & Lifestyle

What it means to join Apaleo :

Joining Apaleo means stepping into a space where hospitality is being redefined from the ground up. You wont just support innovation youll help drive it. Your work will directly shape an intelligent AI-first platform used by hospitality teams across the globe. Here your ideas power real products your voice influences direction and your impact is visible at every level. At Apaleo we build boldly collaborate openly and grow together fast.

We are proud to be an Equal Opportunity and Affirmative Action Employer committed to fostering a diverse inclusive and welcoming workplace. We encourage applications from individuals of all backgrounds regardless of race color religion gender identity or expression sex national origin age marital status disability or any other characteristic protected by applicable law. Your personal data will be handled with the utmost care and in compliance with GDPR and relevant data protection regulations. We celebrate differences and believe that diversity enriches our team and drives innovation.

Required Experience :

Director

Key Skills

Abinitio,Customer Service,Business Solutions,Cost Estimation,Drafting,Activex

Employment Type : Full Time

Experience : years

Vacancy : 1