Analyst data • buttelborn
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Mehr anzeigen
TetraScience is the Scientific Data and AI Company building Tetra OS, the operating system for scientific intelligence.We help the world’s leading life sciences firms turn fragmented scientific dat... Mehr anzeigen
Duales Studium– unser Erfolgsrezept: Theorie und Praxis verbinden!.Werde bei Transgourmet zur KI-Koryphäe: Duübernimmst Initiative in schmackhaften Projekten, bei denen du marktfrische, innovative ... Mehr anzeigen
To start shortly, we are currently seeking a.SPECIALIST HR DATA ANALYTICS & AI (M/F/D).Develop and maintain HR dashboards, reports, and KPIs (e.Support ad-hoc reporting requests from local and glob... Mehr anzeigen
ÜBER CBRE DATA CENTER SOLUTIONS.CBRE Data Center Solutions (DCS) ist Teil der CBRE-Gruppe mit über 130.Als dedizierter Geschäftsbereich innerhalb CBRE widmet sich DCS der Lösung komplexer Herausfor... Mehr anzeigen
Senior) Expert Material Master Data & End-to-End Product Data (m/w/d).Corporate Business Solutions Unternehmensberatung GmbH.Berlin, DE | Dortmund, DE | Düsseldorf, DE | Frankfurt, DE | Freiburg, D... Mehr anzeigen
The Data Center Engineering Operations Technician (EOT) is responsible for delivery of best practice systems and problem resolution on all data center electrical and mechanical infrastructure (UPS,... Mehr anzeigen
Unser Ziel ist es, Immobilieneigentümern dabei zu helfen, energetische Sanierungen effizient und nachhaltig durchzuführen.Mit einem hoch spezialisierten Back-Office-Team und der Nutzung von KI-Algo... Mehr anzeigen
ATC Computer Transport & Logistics GmbH.Hessenring 15L in 64546 Mörfelden-Walldorf.ATC is a global logistics, white-glove, and technical services specialist for data centres.For over 45 years, we'v... Mehr anzeigen
In der Rolle des Senior Architekturberaters Schwerpunkt Compute, Storage und Backup gestalten Sie die IT-Infrastruktur für unsere Kunden.Sie entwickeln moderne Datacenter-Lösungen und bringen Ihre ... Mehr anzeigen
ATC Computer Transport & Logistics GmbH.Hessenring 15L in 64546 Mörfelden-Walldorf.ATC is a global logistics, white-glove, and technical services specialist for data centres.For over 45 years, we'v... Mehr anzeigen
In gut 50 Ländern rund um den Globus.Wir vernetzen Arbeit und Leben, unsere Produkte bereichern.Sie identifizieren geeignete Führungspersönlichkeiten durch strukturierte Recherche, gezieltes Mappin... Mehr anzeigen
We're growing our Luxembourg team and looking for a Quantitative Consultant (Senior Consultant or Principal) who enjoys combining analytics, consulting and modern tech.About Aon Global Risk Consult... Mehr anzeigen
We are supporting the European Space Agency (ESA) with Data Systems management services at the European Space Operations Centre (ESOC) in Darmstadt.Within the area of Earth Observation Data Systems... Mehr anzeigen
CBRE Data Center Solutions (DCS) ist Teil der CBRE-Gruppe mit über 155.Als dedizierter Geschäftsbereich innerhalb CBRE widmet sich DCS der Lösung komplexer Herausforderungen in jeder Phase des Lebe... Mehr anzeigen
Zur Verstärkung unseres Teams im Bereich Produkteinkauf suchen wir dich ab sofort oder zu einem späteren Zeitpunkt am Standort Rüsselsheim am Main in Vollzeit.Analyse und Planung des Sortiments in ... Mehr anzeigen
Safely operate client-provided vehicles equipped with mapping and data collection equipment.Collect mapping data within assigned zones efficiently and in compliance with project guidelines.Handle a... Mehr anzeigen
Als erfolgreiche Captive Bank für Finanzierungslösungen gehören wir zum bedeutenden Renault Konzern.Wir sind die Triebfeder zur Unterstützung des mobilen Wandels hin zu neuen Mobilitätslösungen, El... Mehr anzeigen
Arnold NextG realisiert die Safety-by-Wire®-Technologie von morgen – ob an Land, im Wasser oder in der Luft.Wir bieten das weltweit einzigartige und multi-redundante Zentralsteuergerä... Mehr anzeigen
Zahlen sind dein Ding – aber du willst mehr als nur Excel?.Bei etalytics setzt du deine Finance-Skills dort ein, wo sie echten Impact haben: in einem Tech-Unternehmen, das mit KI die Energieeffizie... Mehr anzeigen
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
%20S.A.){kind=logo}
