Analyst data • buttelborn
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Mehr anzeigen
TetraScience is the Scientific Data and AI Company building Tetra OS, the operating system for scientific intelligence.We help the world’s leading life sciences firms turn fragmented scientific dat... Mehr anzeigen
To start shortly, we are currently seeking a.SPECIALIST HR DATA ANALYTICS & AI (M/F/D).Develop and maintain HR dashboards, reports, and KPIs (e.Support ad-hoc reporting requests from local and glob... Mehr anzeigen
ÜBER CBRE DATA CENTER SOLUTIONS.CBRE Data Center Solutions (DCS) ist Teil der CBRE-Gruppe mit über 155.Als dedizierter Geschäftsbereich innerhalb CBRE widmet sich DCS der Lösung komplexer Herausfor... Mehr anzeigen
Senior Software Engineer (m/w/d) AI & Business Solutions.Unser Geschäftsbereich Business Solutions mit dem Schwerpunkt AI wächst und entwickelt sich kontinuierlich weiter.Als Senior Software Engine... Mehr anzeigen
MAGNOTHERM builds refrigerant-free magnetocaloric cooling systems.One of those systems is made of components of very different kinds — magnet system, hydraulics and heat transfer, drives, electroni... Mehr anzeigen
Senior) Expert Material Master Data & End-to-End Product Data (m/w/d).Company: cbs Corporate Business Solutions Unternehmensberatung GmbH.Wir sind die Berater der Weltmarktführer: Hochmotivierte Ex... Mehr anzeigen
Alnatura Produktions- und Handels GmbH Jobportal.Sinnvoll für Mensch und Erde“ zu handeln, ist unsere tägliche Motivation.Nicht nur beim Entwickeln und Verkaufen unserer Alnatura Bio-Produkte - auc... Mehr anzeigen
The Data Center Engineering Operations Technician (EOT) is responsible for delivery of best practice systems and problem resolution on all data center electrical and mechanical infrastructure (UPS,... Mehr anzeigen
Verantwortung für die Umsetzung, Qualität und den Betrieb von Datenprodukten auf der Döhler Datenplattform.Entwicklung von Datenprodukten auf Basis der Shared Data Foundation.Sicherstellung hoher E... Mehr anzeigen
Deine Aufgaben Als Senior Product Owner Customer Intelligence (m/w/d) übernimmst du die Produktverantwortung für unsere innovativen IT-Lösungen und treibst komplexe Projekte eigenverantwortlich vor... Mehr anzeigen
Wir bieten abwechslungsreiche Aufgaben – von Kundenbetreuung und Disposition bis hin zu Einsätzen in Anlagen oder Fahrzeugen.Mit moderner Technik und smarten Lösungen entwickeln wir passgenaue Lösu... Mehr anzeigen
We are supporting the European Space Agency (ESA) with Data Systems management services at the European Space Operations Centre (ESOC) in Darmstadt.Within the area of Earth Observation Data Systems... Mehr anzeigen
About TetraScience TetraScience is the Scientific Data and AI Company building Tetra OS, the operating system for scientific intelligence.We help the world's leading life sciences firms turn fragme... Mehr anzeigen
Für unseren Kunden suchen wir einen Critical Services Teamlead (m/w/d) für das Rechenzentrum in Bischofsheim in Direktvermittlung.Verantwortung für den sicheren und zuverlässigen Betrieb der elektr... Mehr anzeigen
Die Möglichkeit zum Einstieg in eine Karriere im Bereich IT durch spannende Aufgaben und wertvolle Erfahrungen.Etablierter und renommierter Arbeitgeber in der Region.Einen modernen, bestens angebun... Mehr anzeigen
Do you take ownership, enjoy hands-on work, and want to grow together with your team in a dynamic and technical environment? Are you motivated to help shape reliable operations and continuously imp... Mehr anzeigen
Werde Teil von NTT Global Data Centers und gestalte Innovation und Nachhaltigkeit in der digitalen Welt aktiv mit.Mit über 150 Rechenzentren in mehr als 20 Ländern weltweit bieten wir Dir einzigart... Mehr anzeigen
Your responsibilities will include:.Perform and monitor routine data processing operations, including data ingestion, processing and distribution, and investigate and resolve operational anomalies.... Mehr anzeigen
Zahlen sind dein Ding – aber du willst mehr als nur Excel?.Bei etalytics setzt du deine Finance-Skills dort ein, wo sie echten Impact haben: in einem Tech-Unternehmen, das mit KI die Energieeffizie... Mehr anzeigen
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
