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Analyst Jobs in Norderstedt

Zuletzt aktualisiert: vor 18 Stunden
IT Technical Analyst II

IT Technical Analyst II

The Sherwin-Williams CompanyNorderstedt, Schleswig-Holstein, Germany
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
SOC Analyst (m / d / w)

SOC Analyst (m / d / w)

FOXGroup - FOXiT GmbHBarsbüttel, Schleswig-Holstein, DE
Mehr anzeigenZuletzt aktualisiert: vor 12 Tagen
  • Gesponsert
KYC Analyst (w / m / d) Fintech

KYC Analyst (w / m / d) Fintech

über 3C - Career Consulting Company GmbHNorderstedt
Mehr anzeigenZuletzt aktualisiert: vor 2 Tagen
  • Gesponsert
Commercial Analyst (m / w / d)

Commercial Analyst (m / w / d)

VARO Energy Germany GmbHNorderstedt
Mehr anzeigenZuletzt aktualisiert: vor 10 Tagen
  • Gesponsert
  • Neu!
IT Security Operations Analyst (m / w / d) - IT-Security, Ingenieur

IT Security Operations Analyst (m / w / d) - IT-Security, Ingenieur

Bartels-Langness Handelsgesellschaft mbH & Co. KGNorderstedt, DE
Mehr anzeigenZuletzt aktualisiert: vor 18 Stunden
Working Student (m / f / d) Business Analytics

Working Student (m / f / d) Business Analytics

Johnson and JohnsonNorderstedt, DE
Mehr anzeigenZuletzt aktualisiert: vor 4 Tagen
Business Analyst (m / w / d)

Business Analyst (m / w / d)

HermesEssener, Hamburg, DE
FULL_TIME
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
WTRS - Software Developer (Software Development Analyst 4) - 19121

WTRS - Software Developer (Software Development Analyst 4) - 19121

Huntington Ingalls IndustriesAberdeen Proving Ground, MD, Schleswig-Holstein, Germany
Vollzeit
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
(Senior) Knowledge Analyst (all genders) Automotive

(Senior) Knowledge Analyst (all genders) Automotive

Porsche Consulting GmbHNorderstedt
Mehr anzeigenZuletzt aktualisiert: vor 17 Tagen
Business Analyst (f / m / x) EMEA Sales & Business Management

Business Analyst (f / m / x) EMEA Sales & Business Management

SysmexNorderstedt, DE
full-time
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Credit Analyst - Erneuerbare Energien (m / w / d)

Credit Analyst - Erneuerbare Energien (m / w / d)

HypoVereinsbank – Member of UniCreditHamburg-Nord, Germany
EUR29–EUR49 stündlich
Mehr anzeigenZuletzt aktualisiert: vor 1 Tag
Business Analyst (m / w / d)

Business Analyst (m / w / d)

CHEFS CULINARHamburg-Bahrenfeld
FULL_TIME
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Business Analyst Mainframe (m / w / d)

Business Analyst Mainframe (m / w / d)

AkquinetHamburg-Bramfeld
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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IT Technical Analyst II

IT Technical Analyst II

The Sherwin-Williams CompanyNorderstedt, Schleswig-Holstein, Germany
Vor 30+ Tagen
Stellenbeschreibung

WILLKOMMEN BEI SHERWIN-WILLIAMS Sherwin-Williams ist das größte Farben- und Lackunternehmen der Welt. Mit einem Umsatz von 18 Milliarden Dollar, mehr als 4.100 Geschäften und 140 Produktions- und Vertriebszentren weltweit. Unsere 60.000 Mitarbeiter rund um den Globus sind vielfältig, innovativ und leidenschaftlich. Mit einer Vielzahl von lohnenden und herausfordernden Möglichkeiten ist Sherwin-Williams ein großartiger Ort, um eine Karriere zu starten und auszubauen. Finden Sie Ihre und kommen Sie noch heute zu uns.

Zur Verstärkung unseres Teams am Standort Norderstedt suchen wir zum nächstmöglichen Zeitpunkt eine / n IT Technical Analyst (M / F / D)

MAIN FUNCTIONS

  • Under the supervision of the IT Service Assurance Manager Central the IT Technical analyst will work to provide the best user support in region and be sure local and regional IT services meet business expectations.
  • Works primarily to follow HW maintenance and lifecycle and troubleshoot tier 2 incidents tracked on the ticketing system and / or provide German language support to internal customers.
  • Investigate and resolve customer, hardware, software and general system problems that require intermediate and general exposure to a variety of IT support issues
  • Responds to standard and complex inquiries and / or complaints by serving as a liaison between IT staff and internal customers to ensure satisfaction by co-ordinating communications, following up with problems, and serving as a contact point for internal customers.
  • Assist with developing and delivering user training, documentation, operational guidelines and other areas that impact user understanding and operation.
  • Assist with the service compliance of all IT and service assets, with a special focus on end user devices, desktops / laptops / phones / tablets in line with business guidelines (lifecycle) and regulatory requirements. They will be responsible for the accuracy of the information provided and for the replacement of those end user devices
  • Help to implement local / regional procedures and guidelines defined at EMEAI and Corporate level. This must be done in collaboration with the EMEAI and Corporate IT headquarters.
  • Under the supervision of the IT Service Assurance Manager Central the IT Technical analyst will work to provide the best user support in region and be sure local and regional IT services meet business expectations.
  • Works primarily to follow HW maintenance and lifecycle and troubleshoot tier 2 incidents tracked on the ticketing system and / or provide German language support to internal customers.
  • Investigate and resolve customer, hardware, software and general system problems that require intermediate and general exposure to a variety of IT support issues
  • Responds to standard and complex inquiries and / or complaints by serving as a liaison between IT staff and internal customers to ensure satisfaction by co-ordinating communications, following up with problems, and serving as a contact point for internal customers.
  • Assist with developing and delivering user training, documentation, operational guidelines and other areas that impact user understanding and operation.
  • Assist with the service compliance of all IT and service assets, with a special focus on end user devices, desktops / laptops / phones / tablets in line with business guidelines (lifecycle) and regulatory requirements. They will be responsible for the accuracy of the information provided and for the replacement of those end user devices
  • Help to implement local / regional procedures and guidelines defined at EMEAI and Corporate level. This must be done in collaboration with the EMEAI and Corporate IT headquarters.

PROJECTS

  • Provide assistance with projects and works in conjunction with the service delivery team when necessary to complete regional projects
  • Provide assistance for any projects driven from Corporate IT that can affect user activity from an IT point of view (new software deployment, new Client OS training, technology refresh
  • POSITION REQUIREMENTS

    FORMAL EDUCATION :

  • At least 2 years of IT experience
  • Microsoft, Citrix, Cisco, Dell
  • ITIL Framework knowledge or certification
  • Project Management skill
  • KNOWLEDGE & EXPERIENCE :

  • 2-5 years of experience regarding the management of complex IT environments.
  • In-depth Knowledge of Windows client based OS and Microsoft Office Suite and preferred expertise and experience on server OS (Vmware and Microsoft), DBMS (MS SQL Server) and communication networks.
  • Strong written and verbal communication skills – German & English.
  • Excellent presentation and interpersonal skills.
  • Ability to prioritize and execute tasks in a high-pressure environment.
  • Ability to work in a team-oriented, collaborative environment.
  • Please be aware that you can apply for any internal job offer after minimum one year in current role having previously informed your manager.
  • Please read the  guidelines before handing in your application

    All internal employees when applying for a role are required to upload their updated and their last 2 appraisals (which can be retrieved from HR Cloud).