Assistant retail Jobs in Waldems
Assistant Manager - Client Services
360 FIL Fondsbank GermanyKronberg- Gesponsert
German Sales Professional
Recruit4Work SLSchwalbach am Taunus, DE
Verkäufer / Mitarbeiter Esso Tankstelle (m / w / d) (150911)
EG GroupBad Soden am Taunus, DE
Application Engineer
SOLUM Europe GmbHSchwalbach, Germany- Gesponsert
){kind=logo}
Verkäufer / Mitarbeiter Esso Tankstelle (m / w / d) (150911)
EG Group (EG Deutschland GmbH)Bad Soden am Taunus, DE- Gesponsert
Physician Assistant (gn) in Frankfurt am Main
BGU FrankfurtHessen, DE
Area Manager Retail (m / w / d), DE / EN, Westdeutschland
vif TalentHessen
Studentische Aushilfe im Retail Bereich - gerne Quereinsteiger (m / w / d)
TipicoBad Soden am Taunus, HE, DE
Product Manager – TV / AV (d / m / w)
SAMSUNGAm Kronberger Hang 6, Schwalbach, Germany
Retail Management Expert
Kelly ServicesSchwalbach am Taunus, Hessen, Deutschland- Gesponsert
Head of Food Operation & Support (m / w / d)
Lagardère Travel Retail Deutschland GmbHNiedernhausen
☆ドイツ勤務☆食品専門商社の法人営業 / VISAサポート
DaijobHesse- Gesponsert
DevOps / IT Operations Engineer (w / m / d)
ING DeutschlandKronberg, Germany
Chemical Laboratory Assistant (Lab Assistant, CTA, BTA, PTA) (m / f / d)
Procter & GambleSchwalbach Am Taunus
Accounting Specialist
JACK WOLFSKINIdstein, Hessen
Commercial Assistant (m / f / d) International role for bilinguals | Frankfurt and France
ISG International Service GroupHesse
Assistant Manager Key Account Services (m / w / d)
HaysKronberg- Gesponsert
Elektroniker für Automatisierungstechnik (m / w / d) im Außendienst
Deutsche Prüfservice GmbHKönigstein im Taunus, DEAssistant Manager - Client Services
360 FIL Fondsbank GermanyKronberg- Vollzeit
About the Opportunity
Job Type : PermanentApplication Deadline : 31 July 2024
Title Assistant Manager Technical Client Services
Department Client Services
Location Kronberg - Germany
Reports To Senior Manager Technical Client Services
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger.
About your team :
The German Client Services department is part of global Personal Investing and Advisory Client Services structure. Customer expectations are ever growing in demands and the Client Services area is a key player in providing first line customer care. The vision of the department is to deliver a seamless, joined up experience to our customers and advisers when they want it, however they want it. Our role is to provide our clients and advisers with help, expertise and guidance on a range of queries using the interactions to build strong relationships to develop trust in our business. We provide an important role in growing and evolving the business through active promotion of our products and services within these interactions. The way we operate is also key to creating a high level of engagement and job satisfaction for our employees helping to retain great talent within the organisation.
About your role :
As part of the team, you will be responsible for answering our clients' and advisors' complaints and tax enquiries in an expeditious and complete manner. You will need to develop an understanding of all key processes within the bank as well as our approach to communication. Our key focus is to provide our clients with a First-Class service, no matter how they interact with us.
Key Responsibilities :
- Research and response to complaints of all kinds, including very sensitive complaints such as those addressed to the Federal Financial Supervisory Authority (BaFin) and the Ombudsman
- Complaint Management : Analysis of the reasons for complaints, elaboration and implementation of improvement proposals for complaint avoidance, improvement of the customer experience and system optimisations
- Clarifying and answering enquiries and complaints on tax topics
- Reporting risks and potential claims
- NPS - Net Promoter Score surveys, analysis of feedback, pro-active contact with our advisors
About you :
Gerne können Sie sich hier auch auf deutsch bewerben
Feel rewarded :
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.