Audit assistant Jobs in Bad Tölz
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Audit assistant • bad tolz
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Retail Service Development Lead
Specialized Europe GmbHGermany, Holzkirchen Retail Service Development Lead.Do you have service experience with electro-mechanical systems (e.Are you familiar with the technical support needs of retailers – specifically their warranty system...Mehr anzeigenZuletzt aktualisiert: vor 14 Tagen
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Retail Service Development Lead
Specialized Europe GmbHGermany, HolzkirchenVor 14 Tagen
StellenbeschreibungRoutinely benchmark brand service experience through personal store visits, surveys & retail panel reviews. Develop and roll out a tiered service-level system for retailers - clearly defining store requirements, capabilities, and standards at each level. Drive adoption for a globally aligned retail service education program - focusing on diagnostic training, service standards and toolchain adherence - working with our internal 'Specialized University' team of content creators. Create and manage an audit system to track retailer service performance - including mystery shops, checklists, and performance metrics. Deliver KPIs and regularly report-out to the team. Identify, develop and execute service-based revenue opportunities such as extended warranties, branded maintenance packages or insurance products. Regularly partner with the Service Operations team to create gap analyses against current state - identifying opportunities for improvements in systems, tools & technical training Champion the service management & diagnostic needs of retailers / riders by submitting system or process requirements to our digital teams. Partner with field service experts to update & align preventative maintenance plans ahead of new bike launches. Partner with sales, marketing, and product teams to align service initiatives with broader business goals and customer experience standards. 5+ years experience in the motor / bicycle industry, with a strong focus on service or business development Proven experience building or scaling service programs in a retail environment Strong understanding of bicycle mechanics, shop operations, and customer service best practices Project management experience / certification, including experience across countries / remote etc. Excellent interpersonal and influencing skills, a self-starter with strategic mindset and strong executional abilities Analytical mindset with the ability to assess performance and implement data-driven improvements Willingness to travel domestically up to 30% (Valid driving license required) Passion for bikes; driven to make an impact for riders University degree or diploma in relevant field (Engineering, mechanics, electronics, service business) Experience with service leveling or certification programs (e.g., Shimano S-Tec, SRAM Technical University, ) Project management certification (PMP, PMI etc) Background in adult education or training development Familiarity with Confluence, Jira, Salesforce Familiarity with CRM or service management tools Multi lingual is a plus (English, German, French)
Retail Service Development Lead
SUMMARY
- Do you have service experience with electro-mechanical systems (e.g. automotive, ebikes)?
- Are you familiar with the technical support needs of retailers – specifically their warranty systems / claim tools?
- Do you have proven experience in rolling-out service education programs and tracking completion?
- Have you reduced field failure rates and customer downtime through proactive service campaigns?
- Have you been responsible for hitting revenue targets from the sale of service or warranty plans?
- Are you a natural communicator / influencer that can bring multi-cultural teams together to drive change?
If you were able to answer “Yes” to these questions, we want to talk to you!
HOW YOU’LL MAKE A DIFFERENCE
WHAT YOU NEED TO WIN
Preferred Qualifications / Experience
Office Policy :
This role can be located in one of the following locations : Dorking UK, Arnhem, NL, Holzkirchen, DE, or Cham, CH.
In office 3 days per week. (Tues, Wed, Thursday)