Senior Specialist Supplier Complaint Management (m / f / d)

Germany / Bayreuth

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

Areas of responsibilities :

• Analyze incoming complaint information and conduct additional investigations as required
• Escalate relevant issues to the appropriate departments or levels within the organization as necessary
• Engage with Supplier Quality, Engineering, and other relevant departments to gather information, challenge assumptions, and drive thorough investigations and resolutions
• Facilitate quick and effective settlements with suppliers to resolve complaint issues
• Identify problems within current processes, procedures, or practices, and lead projects aimed at improving these areas
• Analyze and audit complaint data and files to identify trends, root causes, and areas for improvement, and develop reports to support data-driven decision-making
• Collect, summarize, and transparently report on costs associated with supplier complaints, ensuring financial accountability and supporting supplier audits to ensure compliance with quality standards
• Support and participate in supplier audits to ensure compliance with quality standards and address any issues related to supplier performance

Profile of qualifications :

CYBEX operates globally and has employees from over nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. In addition to a competitive salary, attractive annual leave, and discounts on our products you’ll have the chance to develop your personal profile in an international environment.