Call center agent Jobs in Giesen

Deutsche Rentenversicherung Rheinland is more than just a public authority - we are one of the largest regional providers of statutory pension insurance in Germany with around 3,700 employees at our head office (Düsseldorf), 12 regional service centers and our own group of clinics with 5 rehabilitation clinics.

Deutsche Rentenversicherung Nord Ost West Informationstechnik GmbH (NOW IT GmbH) provides IT services for all participants and thus for around 17,000 workplaces in the NOW IT network.

What makes us special? Meaningful tasks, crisis-proof jobs and the best development opportunities. Whether in administration, IT, consulting or rehabilitation - with us, you will work in a modern environment with a real work-life balance, regular salary increases through step increases and pay scale adjustments as well as clear prospects for your career.

We are looking to strengthen the Infrastructure Services division for the Competence Center (KC) Network, Unified Communication (UC) team at the earliest possible date in pay group 11 EntgO-DRV :

System Administrator Unified Communication (m / f / d)

KC Netz manages the network (WAN and LAN) and unified communication at all NOW IT GmbH locations. This also includes the telephone systems of Deutsche Rentenversicherung Mitteldeutschland

• German Pension Insurance Rhineland
• German Pension Insurance Westphalia
• German Pension Insurance Braunschweig - Hanover
• German Pension Insurance Berlin - Brandenburg

In addition to the telecommunications systems and their end devices (approx. 23,000 configured ports), systems for real-time communication (video, IM, presence), video conferencing systems and unified messaging (voicemail, fax and SMS) are also supported. In addition to basic communication, other applications (e.g. call center, accounting management, user management, CTI) are also supported.

The aim is to provide the services offered by NOW IT in the field of unified communication in high quality while adhering to the agreed SLAs and to further develop them conceptually.

The task is therefore associated with business trips within the Federal Republic of Germany.

As a System Administrator (m / f / d) you will support us with, among other things :

UC systems (VoIP, video)

Your qualification :

You have a bachelor's or university degree in computer science or a comparable relevant degree at level 6 of the German Qualifications Framework.

Alternatively, you have completed relevant vocational training, e.g. IT specialist for system integration or application development, and can provide evidence of at least two years of professional experience in the above-mentioned areas.

We would also like you to have

Your personality profile :

What we offer you :

Application deadline : 19.12.2025

Application : karriere@now-it.de

(Anja Mönkemeyer)

With reference number D-5022-25_189

Salary range : Your remuneration

We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion / belief, disability, age and sexual identity.

Applications from women are expressly encouraged. The relevant legal regulations on the advancement of women apply. NOW IT / DRV Rheinland takes professional integration in accordance with SGB IX seriously. Applications from severely disabled persons and persons of equal status will be given preferential consideration if they are equally suitable. Part-time employment is generally possible.

Contact person for questions about the department :

Mr. Sven Schmidt | Head of Team Unified Communication | 0211 / 937-2953

The data protection regulations for NOW IT GmbH can be found on the website www.now-it.de under job advertisements. Information on data protection can be found on the homepage of Deutsche Rentenversicherung Rheinland under the search term "Data protection information for applicants".