Call center support Jobs in Hirschberg an der Bergstraße

Roche fosters diversity equity and inclusion representing the communities we serve. When dealing with healthcare on a global scale diversity is an essential ingredient to success. We believe that inclusion is key to understanding peoples varied healthcare needs. Together we embrace individuality and share a passion for exceptional care. Join Roche where every voice matters.

The Position

Our Regional Customer Support Center in Mannheim is responsible for technical and application customer service for Germany Switzerland Austria Belgium the Netherlands Greece and Turkey.

In this internship you will be part of a highly qualified team of product specialists and experience the interface between technology IT natural sciences and medicine. In the Customer Support Center you will help to support our laboratory systems for medical diagnostics. You will learn more about the daily business of the international Customer Support Center including the coordination of the hotline and trainings for our customers in laboratories and hospitals in seven European countries.

You will be warmly welcomed into the team right from the start and will gain exciting insights into various areas. The focus is to guarantee a constant learning effect and challenge you while also offering the opportunity to contribute your own ideas.

Your tasks

Support and coordination of applicative and technical service projects

Support of workforce planning for hotline & training

Creation and maintenance of Knowledge Management Tools

Optimization and editing of process descriptions

Creation of analyses and reports for controlling purposes

Your profile

You must be enrolled in a Masters program in biology molecular biology biochemistry chemistry medicine or a comparable program

You have experience in project management

You are familiar with the MS Office package particularly Excel and PowerPoint or similar tools

You have a keen interest in new ideas and question conventional thought patterns

You convince with your analytical approach and have a high degree of independence and coordination skills

You enjoy working in a team especially in an international context.

You have good written and spoken English skills. Ideally you speak German at least B2.

Your benefits

Flexible time management

2092 salary per month for a fulltime internship >

3 months

Reduced meal prices 50 in our employee canteen

Networking with other students

Your application

Please upload your resume and add a motivation letter to your application.

Please note that you must be enrolled during the whole period of the internship. We are not accepting applications of students who already finished their Masters study and are no longer enrolled at the university.

Period : from October 2025 for a period of 12 months.

We are looking forward to your application!

Your contact to us! With people. For people.

Do you need further support

Please have a look at our FAQs you will find them via https : / / careers.roche / global / en / faq .

Who we are

At Roche more than 100000 people across 100 countries are pushing back the frontiers of healthcare. Working together weve become one of the worlds leading researchfocused healthcare groups. Our success is built on innovation curiosity and diversity.

With more than 8000 employees Mannheim is the third largest Roche site in the world. It headquarters the Diabetes Care business unit and the sales organization of diagnostics products and is the hub of the worldwide diagnostics business. From your beginning with Roche our motivated team will welcome and support you. Numerous opportunities for personal development flexible work hours attractive compensation packages and special family assistance programs are available.

Roche is an Equal Opportunity Employer.

Required Experience :

Intern

Key Skills

Animal Care,ABAP,Administrative,BI,Inventory,Brokerage

Employment Type : Full-Time

Experience : years

Vacancy : 1