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Chef de service • weiskirchen

Zuletzt aktualisiert: vor 4 Tagen
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Senior Service Delivery Manager

Senior Service Delivery Manager

Proximus LuxembourgMerzig, DE
Proximus NXT Luxembourg supports all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored managed services.With our partners a...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Service employee (m / f)

Service employee (m / f)

Moovijob Day LuxembourgMerzig, DE
We are currently looking for professionals in the service industry.A first professional experience as a cleaning agent, security agent, logistices services agent, gardener, etc.A-level / Tech-level...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Serviceleiter / Chef Après-Vente (m / f / d)

Serviceleiter / Chef Après-Vente (m / f / d)

LOSCH LuxembourgMerzig, DE
Serviceleiter [m / w / d] / Chef Après-Vente [m / f / d].Um unser bestehendes After Sales Team zu verstärken und zu leiten, suchen wir eine / n erfahrene / n : . Sie organisieren den gesamten Servicebereich (Wer...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Service Desk Consultant

Service Desk Consultant

CTG IT SolutionsMerzig, DE
CTG IT Solutions is currently growing and we are looking for .You are able to speak and write .You are experienced and have already worked in a . Microsoft OS (Windows 7 and 10).An individual career...Mehr anzeigenZuletzt aktualisiert: vor 25 Tagen
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Service Manager SDN

Service Manager SDN

ARHS Group Part of AccentureMerzig, DE
Want to skyrocket your career with a rock-solid company?.With over 2500 employees, we’re still growing and searching for new colleagues who appreciate working on challenging projects with new techn...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Aide-senior (m / f / d) service Activités de Proximité - 36h

Aide-senior (m / f / d) service Activités de Proximité - 36h

Stëftung Hëllef DoheemMerzig, DE
Teil der Stëftung Hellef Doheem zu sein bedeutet,.Marktführer für Hilfs- und Pflegenetzwerke in Luxemburg.Unseren heute mehr als 2000 Mitarbeitern, die unsere Klienten begleiten, liegt es am Herzen...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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German-Speaking senior accountant | Service provider

German-Speaking senior accountant | Service provider

Austin BrightMerzig, DE
SOPARFI, funds, real estate, banks, and more, they have beautiful and ultra-modern offices,.We are currently looking for a. Senior accountant - Key Responsibilities : .Prepare and review annual accoun...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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NSI - Experienced Service Desk Agent - FR / EN

NSI - Experienced Service Desk Agent - FR / EN

NSI Luxembourg PSFMerzig, DE
To reinforce our teams, we are looking for an .Mainly in the financial field, you will have.Involvement in customer projects. More specifically, the following tasks will need to be performed : .Call h...Mehr anzeigenZuletzt aktualisiert: vor 15 Tagen
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RESTAURANTLEITER - GÉRANT DE RESTAURANT

RESTAURANTLEITER - GÉRANT DE RESTAURANT

Bistro QuaiMerzig, DE
Concept&Partners ist eine Holdinggesellschaft, die seit 2014 in der Gastronomiebranche in Luxemburg tätig ist.Wir begrüßen jeden Tag unsere Gäste mit Leidenschaft in unseren 15 Restaurants, die im ...Mehr anzeigenZuletzt aktualisiert: vor 24 Tagen
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Customer Service Representative English / Dutch / French (M / F)

Customer Service Representative English / Dutch / French (M / F)

SOFITEX TALENT RECRUITMENTMerzig, DE
3.300,00 €–4.000,00 € monatlich
Fort d'une expérience de plus de 30 ans dans les Ressources Humaines, Sofitex est un réseau international de Travail Temporaire et de Placement en CDI. Sofitex fonde sa dynamique et son succès s...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Service Officer (m / f)

Customer Service Officer (m / f)

Plastipak - LuxPEtMerzig, DE
As a global leading designer, developer & manufacturer of rigid plastic packaging, Plastipak produces award-winning preforms, bottles and containers for a number of markets, including water, soft d...Mehr anzeigenZuletzt aktualisiert: vor 16 Tagen
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Internship - Accounting & Valuation Service (12 months)

Internship - Accounting & Valuation Service (12 months)

Bank Pictet & Cie (Europe) AG, succursale de LuxembourgMerzig, DE
Pictet is an investment-led service company, offering wealth management, asset management and related services.We are an independent investment partnership known for our long-term mindset, responsi...Mehr anzeigenZuletzt aktualisiert: vor 4 Tagen
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Claims & customer service employee M / W

Claims & customer service employee M / W

People Solutions by ArhisMerzig, DE
With a tailor made approach and a commitment to integrity, we offer comprehensive services, from recruitment to talent management. CLAIMS & CUSTOMER SERVICE EMPLOYEE M / W.You have a strong experience...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Chef De Partie (M / W)

Chef De Partie (M / W)

Club MedClub Med Resort in Frankreich oder Europa
Club Med Resort in Frankreich oder Europa.Additionnal Job Posting Location.Club Med Resort in Frankreich oder Europa.Berufsabschluss als Koch oder 2-jähriges Fachstudium im Hotel- und Gaststättenge...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Service Delivery Leader (m / f)

Service Delivery Leader (m / f)

Arendt & MedernachMerzig, DE
Arendt & Medernach is the leading independent business law firm in Luxembourg with over 800 professionals.The firm’s international team of more than 450 legal experts represents Luxembourg and fore...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
TOP Auszubildende (m / w / d) 2025 gesucht

TOP Auszubildende (m / w / d) 2025 gesucht

Zahnarztpraxis MerzigMerzig, Saarland, DE
Vollzeit
Du bist auf der Suche nach einem neuen Job? Oder Du bist an Deinem jetzigen Arbeitsplatz nicht so richtig glücklich und möchtest wechseln? Dann schau Dir an, was wir Dir zu bieten haben! Vielleicht...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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IT Service Management Trainee (M / F)

IT Service Management Trainee (M / F)

Advanzia BankMerzig, DE
Looking to kick-start your career in the world of IT? We’ve got the perfect opportunity for you!.Dive in and get hands-on experience in the world of payments and credit cards, working for an unconv...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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IT Service Center Technician (m / f / x)

IT Service Center Technician (m / f / x)

LuxairMerzig, DE
For our IT Service Desk department, within General Services we are looking for a (an) : .IT Service Desk Technician (m / f / x). Provide first and second-line IT support to end-users, ensuring efficient r...Mehr anzeigenZuletzt aktualisiert: vor 10 Tagen
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Assistant social (M / F / D) - Service „Riicht Eraus“ - Lëtzebuerg - CDI - 20h (5204)

Assistant social (M / F / D) - Service „Riicht Eraus“ - Lëtzebuerg - CDI - 20h (5204)

Croix-Rouge luxembourgeoiseMerzig, DE
Assistant Social’en (M / F / D) – Referenz : 5204.De Service « Riicht Eraus » vun der Croix-Rouge, deen als Missioun d’psychologesch Berodung vun Täter vu Gewalt am Stot huet, ass op der sich no zwou As...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Intern in depositor and investor protection (m / f)

Intern in depositor and investor protection (m / f)

Commission de Surveillance du Secteur Financier (CSSF)Merzig, DE
Vous intégrez l’équipe en charge de la protection des déposants et des investisseurs et participez activement à la vie du service en collaborant à son bon fonctionnement en général et en apportant ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Senior Service Delivery Manager

Senior Service Delivery Manager

Proximus LuxembourgMerzig, DE
Vor 30+ Tagen
Stellenbeschreibung

About Proximus NXT

Proximus NXT Luxembourg supports all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored managed services. With our partners and customers, we co-create opportunities and enable growth in a secure and sustainable manner. As a result of our unique expertise in next-gen IT services, mobile and advanced connectivity, we help our customers achieve their ambitions and realize their vision.

Together with them and our partners we implement sovereign and trusted solutions that make people work smarter.– www.proximusnxt.lu

Your mission :

The Senior Service Delivery Manager is responsible for supervising and coordinating activities in the execution of a services contract (or multiple contracts depending on the volume and complexity of the services provided).

The Senior Service Delivery Manager is responsible for ensuring that our service delivery teams deliver an exceptional customer experience.

Main responsibilities :

  • Own and oversee client commitments
  • Create and maintain the functional team
  • Create and maintain the client relationship
  • Control contract operational financial performance

Areas of Responsibility and Activities :

Own and oversee client commitments

  • Understand the technical architecture / technologies and interactions between architecture / technology components
  • Take accountability for service delivery performance, including

    • Incident Management & Requests Management

    Effective handling of tickets within defined service levels

  • Formalise critical incidents reports
  • Manage service requests catalog
  • Problem management & Change Management

    • Compliant usage of Problem / Change Management

  • Configuration Management

    • Data quality of the Configuration Management database

  • Compliance of Operations to security standards
  • Monitor defined KPIs across several technologies and implement action plans when metrics fall below agreed KPIs
  • Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery
  • Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews
  • Provide accurate and regular reports on performance of the service delivery

    • Create and maintain the functional team

  • Lead the operational governance
  • Orchestrate the service delivery teams, manage conflicts, and ensure the team's processes and tasks are carried out efficiently
  • Build strong relationship with teams and stakeholders to enable effective dialogue exchange between departments

    • Create and maintain the client relationship

  • Identify operational stakeholders at client
  • Establish a long term and sustainable relationship with the client
  • Ensure that client satisfaction is measured against compliant indicators and that improvement plans are implemented
  • Identify new business opportunities and transfer those to commercial team

    • Control contract operational financial performance

  • Manage the contract and the client by complying with the defined budget, while ensuring alignment with contractual commitments
  • Track and validate team time registration on contract
  • Report and validate resource unit consumption

    • Your profile :

  • Education / training (or equivalent level) : Bac +5 / Master in Information Technology or proven experience in technical position for at least 8 years
  • Experience(s) required : Experience of at least 5 years in IT Service Management and Service Delivery
  • Fluency in French and English is required.
  • German and Luxembourgish are a plus

    • Technical Knowledge / Skills

  • General technical knowledge – IT infrastructure and Cloud
  • ITIL certification
  • Knowledge of Project Management methods
  • Ability to read, analyses and interpret contracts
  • Good computer skills and the ability to use business support software

    • MS Excel-Word-PowerPoint, Visio, …)

    Soft Skills

  • Customer oriented
  • Analytical skills (structure and formalization of reports and processes)
  • Teamwork skills and attention to detail
  • Solutions orientated and commercial mind-set
  • Ability to manage and prioritise tasks efficiently
  • Autonomy of judgment, actions and initiatives
  • Ability to demonstrate initiative and a proactive approach to daily tasks
  • Continuous improvement mind-set and constant seek for automation

    • Our offer :

    A professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within the Proximus Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise. We also offer an attractive salary package and many other benefits.

    Our company is an equal opportunity employer, valuing diversity in all its forms. We firmly believe that each individual brings a unique richness to our teams, and we are committed to creating an inclusive environment where every voice counts.

    If at the end of the process your application is successful, you will be asked to provide an extract from your criminal record. Your personal information will be handled in compliance with applicable data protection laws.