Chief customer officer Jobs in Stadtilm

Job Responsibilities :

• Customer Quality Coordination :

Build strong, trust-based relationships with client quality management teams.

• Understand and address the specific quality requirements of customers.
• Coordinate customer audits, manage issues, and report on quality matters.
• Oversee customer complaint resolution, including on-site support during sample phases.
• Process Quality Problem Solving :

Assist in resolving quality issues throughout the project development process.

• Facilitate both internal and external audit quality problem-solving.
• Monitor sample production, delivery, and ensure product inspection plans are improved.
• Enhance measurement systems and coordinate process improvements.
• Project Development Quality Management :

Collaborate with project managers to adapt project processes.

• Contribute to project planning, including product development, industrialization, supplier quality, and logistics chain planning.
• Develop and execute project quality assurance plans.
• Development Process Activity Monitoring :

Monitor compliance with project processes and progress.

• Facilitate SR reviews at various project stages and address significant quality issues in development.

Qualifications :

• Bachelor’s degree or above in mechanical, electronic, chemical, or related fields.
• Proficiency in ISO9000, TS16949, and VDA quality systems.
• Familiarity with quality analysis and improvement tools (e.g., FMEA, FTA, 8D, Six Sigma, SPC).
• Knowledge of battery technology, fault analysis, and mechanical structure failure analysis.
• Experience in automotive supply chain quality management and 8D problem-solving methods.
• Proficiency in office software and Minitab, with basic statistical analysis and reporting skills.
• Strong communication skills, clear logical thinking, and the ability to perform under pressure.
• Fluency in English; proficiency in German is an advantage.