Client success manager Jobs in Bürstadt

Systech provides trusted identification and traceability solutions that establish essential product data, ensure digital connectivity and enable real-time insights—on the packaging line and throughout the supply chain. With decades of experience as the pioneer of pharmaceutical serialization, and further strengthened through our recent acquisition of Pharmacontrol Electronic GmbH (PCE), a prominent European pharmaceutical track & trace solutions provider, Systech offers comprehensive, easily configured, turnkey software solutions with reliable implementation and expert support. Global brands across industries rely on Systech's platform to help them achieve their objectives in compliance, resiliency, sustainability, and digital transformation. Systech is a leading brand of Markem-Imaje®, a global product identification, packaging intelligence, and connected product solutions provider and a part of Dover Corporation.

SUMMARY :

As a member of the Project management team, the Project Engineer designs solutions based on customer specific requirements and agreed specifications, acts as the Main Point of contact for technical topics internal and external and performs internal final project acceptance. The Project Engineer supports the Field Service technicians during installations until completion of the customer agreed configured solution. The Project Engineer supports the Solution Consultant and the Project Manager in reviewing of the technical specifications, efforts required and in liaising with customers and OEM partners whenever required. The successful candidate is a pro-active team player with good appearance towards the customer and experiences in project engineering / coordination of IT deployments and rollouts. Advanced communication skills, as well as being flexible, innovative and selfmotivative are part of the profile.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Be the key Person for our customers regarding all technical topics during a project. Travel to these projects as needed.
• Participate as technical expert in Customer Workshops like Risk Assessment or Scope Workshops.
• Become a “trusted advisor” and work to influence the direction, focus and strategy of the account base as it relates to initiatives in our space.
• Be responsible for project engineering : technical scope including documentation of this (scope statement and timing diagrams etc.) Review Project documentation.
• Base Lining the technical aspects of the Project
• Evaluate Project Changes for technical aspects.
• Participate and Release Factory System Test (FST) and Factory Acceptance Test (FAT).
• Work close to internal delivery units and make sure the solution is handed over to relevant departments.
• Conduct FST Briefing and be the Point of contact for any technical questions during installation phase.
• Prepare open Point List and actively work on closing those after Project installation
• Finalize technical Project Documentation and hand over the installed base to After Sales Team.
• Identify the potential to generate new business, and trigger Sales accordingly.
• Perform internal / external project review together with Project Manager.
• Constantly train yourself to new get a deeper knowledge of the Products and new features.
• Thrive customer feedback to appropriate Departments internally for Product improvements and enhancements
• The position involves approximately 20-30% travel, both domestically and internationally

QUALIFICATIONS :

EDUCATION and / or EXPERIENCE :

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Work Arrangement : Hybrid

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education / training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Job Function : Administrative