Client success manager Jobs in Flensburg

About Us :

Reboot Monkey offers seamless data center management and colocation services, handling collocated infrastructure with expert care. Our remote hands support ensures smooth operations within data center facility around the clock. We pride ourselves on optimizing and managing data center environments efficiently, providing reliable and scalable solutions to meet the needs of our clients.

Key Responsibilities :

Project Planning and Coordination :

Develop detailed project plans, including timelines, budgets, and resource allocation for both client-facing and external data center projects.

Collaborate with the development team to define project scope, deliverables, and technical requirements for internal projects.

Cross-Team Collaboration :

Coordinate with the development team to ensure smooth execution of internal projects, aligning on goals and timelines.

Work closely with cross-functional teams, including engineering, operations, and IT, to ensure alignment on project objectives.

Stakeholder Management :

Serve as the primary point of contact between clients, vendors, the development team, and external stakeholders.

Maintain clear communication with all stakeholders, managing expectations and providing regular project updates.

Risk Assessment and Mitigation :

Identify potential risks and challenges for client and internal projects.

Develop and implement risk mitigation strategies to ensure smooth execution.

Budget and Resource Management :

Monitor project budgets for internal and external initiatives, ensuring cost-effectiveness and adherence to financial constraints.

Allocate and manage resources, including personnel, equipment, and tools, to meet project requirements.

Technical Oversight :

Ensure the proper implementation of technical solutions, collaborating with the development and engineering teams for seamless execution.

Ensure compliance with industry standards and best practices for all technical implementations.

Performance Monitoring :

Track project performance using key performance indicators (KPIs) for both external and internal projects.

Conduct regular evaluations to ensure milestones are met on time and within scope.

Regulatory Compliance :

Ensure all data center projects comply with local, national, and international regulations and standards.

Manage documentation and certifications required for project approvals and audits.

Post-Project Evaluation :

Conduct post-project reviews for client and internal initiatives to assess success and gather feedback.

Provide comprehensive project closure reports, highlighting achievements, challenges, and lessons learned.

Team Leadership :

Provide guidance to project teams, including development and technical staff, to ensure cohesive and efficient project execution.

Foster a collaborative environment where team members are empowered to contribute effectively.

What We Offer :

Flexible working hours and fully remote work environment.

Opportunity to work with a talented and growing team on exciting projects in the tech space.

Access to professional development resources and ongoing learning opportunities.

Educational Background :   Bachelor’s degree in Project Management, Computer Science, Information Technology, Engineering, or a related field. A master’s degree is a plus.

Project Management Certification :   Professional certifications such as PMP, PRINCE2, or Agile (e.g., Scrum Master) to demonstrate expertise in project management practices.

Familiarity with Project Management Tools :   Proficiency in using project management software such as MS Project, Jira, Asana to plan, track, and manage projects efficiently

Industry Experience :   At least 4 years of proven experience in project management, preferably in data center operations, IT infrastructure, or a related technical field.

Technical Knowledge :   Strong understanding of data center operations, including networking, servers, cooling systems, cloud computing, and IT infrastructure.

Leadership and Team Collaboration :   Strong leadership skills with the ability to guide cross-functional teams, including engineering, development, and operations teams.

Communication and Stakeholder Management :   Excellent communication and interpersonal skills for effectively managing client relationships and coordinating with internal teams.

Budget and Financial Management :   Proficiency in budgeting, cost optimization, and financial planning for complex projects.

Problem-Solving and Decision-Making :   Strong analytical skills with the ability to address challenges, identify risks, and implement effective solutions.

Compliance and Standards Awareness :   Knowledge of regulatory and compliance requirements for data center operations, including industry standards and safety protocols.

Adaptability and Innovation :   Flexibility to adapt to changing project needs and emerging industry trends, with a proactive approach to process improvement and innovation.