Complaint manager Jobs in Fredersdorf-Vogelsdorf

About Proximus Luxembourg

Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Proximus NXT and more recently Codit.

With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.

Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.

Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels : PROX), provider of digital services and communication solutions operating in the Belgian and international markets.

Your mission :

As a  Bid Manager , you are a member of the Managed Services and Outsourcing / Datacenter hosting team. You will have the responsibility of coordinating all phases of the proposal process in response to our customers’ requests. The ability to meet deadlines, a commitment to teamwork, and detailed follow-through will be the key to success in this role.

You are also in charge of negotiating and managing service contracts.

In details :

• Orchestrate proposal efforts with different cross-functionally department (sales, technical, Finance, Legal, Subcontractors) to meet client requirements and timelines
• Exercising responsibility proposals and bid preparations
• Communicating and influencing; including, but not limited to bid / no-bid decision  making process
• Delivering compliant, professionally produced proposals within customer defined timeframes
• Coaching proposal writers in persuasive writing
• Managing document templates and alignment with company branding
• Responsible for hands-on proposal writing, coordination, and development efforts
• Coordinating and editing technical inputs for grammar and clarity; revising and improving technical content prepared by other departments, to ensure readability and  compliance, without distorting original intent
• Communicating clear, concise answers to customer inquiries or requests for clarification
• Providing a quality assurance check for all document deliverables
• Tracking and reporting proposal win / non-win information to help evaluate the performance of our business development proposal process
• Maintain business development document management system; including resumes, project descriptions, standard proposal sections, graphics and photos
• Negotiating and managing service contracts

Your profile :

You have a strong track record of planning, producing, and delivering compliant proposals in complex business environments. With experience in scheduling and leading proposal kick-off meetings, facilitating storyboarding sessions, and guiding key review and final document review meetings, you excel at coordinating proposal governance and sign-offs. You are skilled in document production and ensuring the timely delivery of completed proposals.

Your excellent communication skills make you an attentive listener and a confident presenter, capable of effectively engaging stakeholders throughout the proposal process.

Our offer :

A professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within the Proximus Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise. We also offer an attractive salary package and many other benefits.

Our company is an equal opportunity employer, valuing diversity in all its forms. We firmly believe that each individual brings a unique richness to our teams, and we are committed to creating an inclusive environment where every voice counts.

If at the end of the process your application is successful, you will be asked to provide an extract from your criminal record. Your personal information will be handled in compliance with applicable data protection laws.