Complaint manager Jobs in Krailling

Overview and key accountabilities

The Account Manager will be part of Revvity Gene Delivery`s global Sales Team.

The main role will be to manage territory specific sales activities and grow the business opportunities.

Responsibilities :

A- Sales Budget responsibility

• In charge of the Academic segment for Europe with management of demands outside Europe on opportunistic basis.
• Customer support via email, online conferences, by phone and on site
• Preparation and follow-up of quotations in coordination with the laboratory manager;
• Processing customer inquiries; technical inquiries in coordination with the person responsible for the laboratory;
• Manage the entire sale cycle from processing the inquiries and generating revenue to after-sales activities (including payable invoice tracking) if needed.
• Manage and coordinate the distributors activities in the appropriated territories
• Processing complaints in coordination with the person responsible for the laboratory, Head Global Business and QC (Complaint Management Process);
• Qualification of customer potentials;
• May participate to local trade fairs, including stand support.
• Replace and / or support colleagues in case of absence.

B- Business development support

C- Maintenance of data records in SAP and other systems (e.g. CRM) :

The ideal candidate will :

Hold a PhD in a Life Sciences discipline or a Master’s degree in Life Science with a good understanding of preclinical research.

Have a good understanding of molecular biology, viral vectors, gene and cell therapy

Be a fast learner with a growth mindset and the ability to positively adapt to change

Be result oriented

Enjoy working in an international environment

Have excellent presentation and organizational skills including attention to detail, efficiency, and prioritization

Be able to effectively communicate technical information and build strong personal relationships with highly technical scientists and lab managers

Have strong written and verbal communication skills in English (German would be a plus)

Be able to meet people, be an ice breaker, and be able to deal with people

Be a team player, with a collaborative mindset but ability to also work autonomously

Display excellent interpersonal skills. We look for integrity and accountability, intrinsic motivation, enthusiasm, and creativity. A good sense of humour and positive attitude is always welcome!

Have strong skills in MS Office