Complaint manager Jobs in Rheurdt

Join Envalior – Imagine The Future!

Are you passionate about pioneering change in a constantly evolving environment? At Envalior, we are seeking a Quality Analyst to join our Quality Management team.

At Envalior, the future of high-performance materials isn't just being shaped; it's being pioneered. A belief in fostering an environment where every voice is heard and ideas are valued is integral to our culture. Empowerment is the driving force behind our pioneering spirit, allowing our teams to take initiative, explore new solutions, and revel in the thrill of constant innovation.

Join us and be a part of a team committed to making a positive impact—where safety, sustainability, collaboration, and empowerment intersect to drive innovation.

This is a temporary position (2 years)

IMAGINE THE FUTURE WITH ENVALIOR

As Quality Analyst at Envalior you will play a key role in in handling customer complaints and special approvals. In this position, you will contribute to ensuring customer satisfaction by efficiently and effectively processing complaints while driving continuous improvement processes. This exciting role offers you the opportunity to actively contribute to optimising product quality and the complaint management process.

• Handling of complaints in close collaboration with internal and external interfaces (Manufacturing, Customer Service, Logistics, Laboratory, etc.)
• Creation of 8D reports for our customers
• Collection, analysis, and reporting of relevant key figures
• Conducting employee training on complaint management
• Supporting the optimisation of the complaint process and product quality
• Decision-making regarding extended batch approvals and special approvals

Requirements

The Ideal Candidate

Benefits

WHY ENVALIOR?

Competitive Compensation

Join us at Envalior and enjoy competitive compensation packages, inclusive of a global bonus program and individual performance bonuses, ensuring your hard work is recognized and rewarded.

Comprehensive Benefits

Your well-being matters to us. At Envalior, we provide an array of benefits supporting your financial security, health, and overall well-being. This includes retirement plans, health programs, life insurance, and comprehensive medical care.

Work-Life Balance & Flexibility

Maintain a healthy balance between work and personal life with Envalior's commitment to supporting your schedule.

Training & Development Opportunities

At Envalior, your growth matters. We encourage and invest in your professional and personal development. We support our employees in their growth and personal development through ongoing investment in their knowledge and skills via training, coaching, and mentoring.

Diversity & Inclusion

At Envalior, our people drive our success, so it’s only right that we provide a diverse and inclusive working environment and foster a culture of belonging, openness, and respect. We value diversity as a cornerstone of our success. We are committed to nurturing and empowering every individual to reach their full potential.

APPLY NOW!

Ready to pioneer change with Envalior? Join us in our mission to drive innovation, sustainability, and excellence. Apply today and become a part of our transformative journey towards a more sustainable future.

Submit your application online by sending your CV and motivation letter in English through our career portal. If you have any questions, feel free to connect directly with our recruiter at [email protected]

Envalior is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

OUR HERITAGE

With a combined heritage of over 100 years, Envalior brings together two established global materials players : DSM Engineering Materials and LANXESS High Performance Materials. Our unique combined portfolio of longstanding material-, application-, and design expertise enables our customers to develop and launch sustainable future-proof designs. Envalior is the brand new materials powerhouse that was Launched in early 2023.

We aim to be a global leader in sustainable and high-performance engineering materials. We imagine the future by shaping the world of today and tomorrow. We’re conscious that this is both a privilege and a responsibility – so, when we imagine the future, we’re guided by our key values to help us create a better world.