Complaint manager Jobs in Schwabhausen

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At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

Position Overview

The Healthcare Solutions Manager will be primarily responsible for supporting the development and implementation of strategy and tactics across Germany / the region to support patient access by engaging with regional health (policy) stakeholders.

The Healthcare Solutions Manager will report to the Marketing and Healthcare Solutions Lead and work in close collaboration with the Country Manager, Sales Manager, Market Access, Medical, Marketing and Field team.

This position is field based / remote, with travel to the Munich office.

Essential Duties

Include, but are not limited to, the following :

• Engage and build relationships with different regional and local health policy stakeholders (associations of statutory health insurance physicians, health insurances, medical services of health insurances and doctors' associations as well as other health policy opinion leaders) to support patient access.
• Understand the needs / barriers of stakeholders regarding the use of our products and develop strategies to support other field teams.
• Map and understand the role of key stakeholders in relations to influencing and decision-making, and develop a stakeholder engagement plan.
• Develop plans with clear objectives, milestones, and next step actions to optimize patient access.
• Expand the established network of regional decision-makers and opinion leaders in the region.
• Follow and evaluate regional health policy developments and information relevant for the products, and shares insights with the relevant cross-functional team members.
• Participation in meetings to exchange ideas with the cross-functional team on market access-specific issues and conducting trainings on health policy-relevant topics.
• Organization and participation in regional events as well as acting as speaker on health policy topics.
• Identify and shape multi-stakeholder projects to improve patient case and position Exact Sciences as a trusted and expert company.
• Close collaboration with the Market Access and cross-functional team.
• Strong communication and networking skills, ability to formulate complex issues in a simple and customer-oriented manner and to convey knowledge.
• Excellent Project Management skills with strong prioritization and time management skills.
• Strong analytical skills and a structured, independent and results-oriented way of working.
• Team-player – a self-motivated problem solver who enjoys being part of a small and fast paced team .
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Ability to travel 40% of working time away from work location, may include overnight / weekend travel.

Minimum Qualifications

Preferred Qualifications

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Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here .

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