Complaint manager Jobs in Walddorfhäslach

INEOS Automotive – Grenadier – Built On Purpose

Story so far

Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle, the INEOS Grenadier, from a vision to prototype and to market in just five years. And now, as the first customer deliveries of our INEOS Grenadier have begun, we look to the future with our first all-electric vehicle.

People and Culture

With around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary. We welcome people who mirror our values : Spirit of ownership, who take responsibility and make things happen. Delivering quality work, with ambition to deliver outstanding results and who have a community mindset, believing together everyone achieves more. Creativity and initiative are encouraged to support your career development.

We’re doing things differently.

If this sounds like you, let’s talk.

The role : The Intern supports documentation, tracking and reporting of the status of the failure elimination process for issues detected by all stakeholders. Location : Böblingen / Germany.

Responsibilities include (but are not limited to) :

• Process issues reported by business partners and ensure tracking of topics in the complaint management tool
• Supporting of all complaints, incl. status tracking
• Contact person for multiple departments regarding respective issues
• Work according to the 8D method and handle the report generation for our management
• Improvement of current reports to create more transparency and need for actions for management
• Support on the evaluation and maintenance of the complaint key figures
• Identification of risk and escalation of particularly complaints for decision on proposed solution, especially in critical cases
• Preparation of complaints principles, guidelines and processes for effective claim management in consultation with the respective corporate strategy of the department
• With supervision, act as the interface between business partners, products, product development, failure analysis responsible and production
• Preparation, organization and follow-up of regular appointments / workshops with internal and external partners
• Independent processing of transferred work packages and tasks

What we are looking for :