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Telephone Operator
CorecruitmentMunich, Bayern, Germany COREcruitment Ltd Munich, Bavaria, Germany (On-site).Job Title : Hotel Tele Operator.As a Hotel Tele Operator you are responsible for answering and directing incoming calls, assisting gue...Mehr anzeigenZuletzt aktualisiert: vor 26 Tagen
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Telephone Operator
CorecruitmentMunich, Bayern, GermanyVor 26 Tagen
StellenbeschreibungPrevious experience in customer service or a similar role is preferred. Excellent verbal communication and listening skills. Ability to multitask and handle high call volumes. Familiarity with tele systems and hotel management software is an advantage. Professional and courteous etiquette. Fluent in [list required languages].
Tele Operator
COREcruitment Ltd Munich, Bavaria, Germany (On-site)
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Salary : €33.000
Start : ASAP
Languages : German and English
Job Title : Hotel Tele Operator
Job Summary :
As a Hotel Tele Operator you are responsible for answering and directing incoming calls, assisting guests with inquiries, and ensuring smooth internal communication between hotel departments.
This role requires excellent communication skills, professionalism, and efficiency in handling guest requests.
Key Responsibilities :
- Answer incoming calls promptly and professionally.
- Direct calls to the appropriate departments or guest rooms.
- Handle guest inquiries regarding hotel services, reservations, and local attractions.
- Take and relay messages accurately to guests and staff.
- Assist with wake-up call requests and ensure timely execution.
- Maintain an up-to-date directory of hotel contacts and services.
- Log and report any technical issues with the system.
- Follow hotel policies regarding confidentiality and guest privacy.
- Support the front desk and concierge with administrative tasks when needed.
Skills & Qualifications :