Coordinator program • berlin
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About our client
Our client is a fast-growing European AI company redefining how enterprises deliver customer support. They’re building a next-generation conversational agent platform that helps global organizations deploy AI agents able to truly understand local language, culture, and context, across voice, chat, and email. Trusted by leading enterprises in telecom, finance, and healthcare and backed by top-tier investors, the company is scaling rapidly across Europe. Join a high-velocity, product-driven AI startup where each team member drives real impact, working with cutting-edge technology, global clients, and founders who combine deep AI expertise with enterprise delivery excellence.
Role Summary
As a Technical Program Manager (TPM), you'll be the central owner of end-to-end delivery for our AI solutions to enterprise clients. Your primary mission is to be the crucial bridge between the client's business objectives and our engineering team's technical reality. You define what we build, when it's delivered, and ensure successful production launches and high adoption rates. Also, you should feel comfortable leading technical and project discussions in German.
Key Responsibilities
Delivery Leadership: Own the entire implementation lifecycle, meticulously orchestrating timelines and defining SLAs across Product, Engineering, and Client teams.
Technical Scoping & Requirements: Translate high-level business goals into strict, actionable project requirements and success metrics. You are the guardian against scope creep.
Technical Translation: Convert client needs into precise project tickets and blueprints, providing Agent Engineers with a clear roadmap for development.
Performance and Value: Monitor and analyze AI agent performance in production against key business KPIs (e.g., resolution rates, CSAT). Drive continuous refinement cycles based on hard data.
Client Success & Strategy: Act as the main client interface. Prove solution value with data and collaborate to identify and scope new AI use-cases to expand our footprint within the enterprise.
The role is customer-facing and requires occasional customer travel.
Why join
Be part of a team defining how enterprises deploy AI at scale.
Work with cutting-edge technology trusted by global enterprises.
Fast, entrepreneurial environment, high autonomy, and high impact.
Competitive compensation and equity package.
Germany-based, hybrid setup.
