Customer agent Jobs in Waldkirch

Primary Function of Position :

The Customer Trainer will report directly to the Senior Manager or Training Manager for their region. This training professional will deliver da Vinci System technology training and facilitate surgeonled training for surgeons first assistants and OR staff from a variety of surgical specialties including urology gynecology general surgery thoracic and Transoral surgery. The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training engineering and training research initiatives.

Roles and Responsibilities :

• Conduct da Vinci and Ion training programs for surgeons physicians and their care teams at designated training centers and remote centers.
• Lead and support Specialized training programs and Society events
• This includes supporting the needs of the surgeon educators and course participants Conduct surveys to gather data and measure program effectiveness.
• Act as subject matter expert for internal projects as needed.
• New product development Training material / protocol development
• Training research initiatives Work with the Training team in a creative dependable and flexible manner to improve existing training programs.
• Train the sales force to conduct inservices and system technology skills development activities with customers on new and established products.
• Occasional support of the da Vinci System in a hospital operating room
• Support da Vinci Surgical System troubleshooting and maintenance at the training center.
• Manage training center logistics inventory and training calendars.
• Maintain all capital equipment including but not limited to the cleaning and sterilization of instruments and accessories.
• Support positive relationships between external training center personnel and ISI management.
• Contribute to the organizations quarterly goal achievements.
• Develop competency in the following : da Vinci System and Ion Technology da Vinci System applications and advanced technology OR Efficiency Training Pathway process.
• Act as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany after appropriate training as per legal requirement and provide guidance insight and support in the proper handling of Intuitive medical devices.
• Maintaining competency and currency on technology training protocol following the onboarding program guidelines and annual competency check
• Training / coaching techniques / methodologies
• Travel required.

Qualifications :

Required Knowledge Skills and Experience :

Additional Information :

Intuitive ist ein Arbeitgeber der gleiche und gerechte Beschftigungsmglichkeiten bietet. Wir bieten allen qualifizierten Bewerbern und Mitarbeitern gleiche Beschftigungsmglichkeiten unabhngig von ethnischer Herkunft Geschlecht Schwangerschaft sexueller Orientierung Geschlechtsidentitt nationaler Herkunft Hautfarbe Alter Religion geschtztem Veteranenstatus Behindertenstatus genetischen Informationen oder einem anderen Status der nach den geltenden Gesetzen auf Bundes Landes oder lokaler Ebene geschtzt ist und verbieten jegliche Form von Diskriminierung und Belstigung.

Gem den Fair ChanceGesetzen bercksichtigen wir qualifizierte Bewerber die verhaftet wurden oder Vorstrafen haben fr offene Stellen.

Remote Work : Employment Type :

Fulltime

Key Skills

Performance Testing,Organizational skills,Classroom Experience,Learning Technology,Instructional Design,Customer Support,IT Service Management,LMS,Software Testing,Training & Development,Adobe Captivate,Public Speaking

Experience : years

Vacancy : 1