Customer agent Jobs in Wallersdorf

Employment Status : Regular

Time Type : Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision : making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years : from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary :

As the Commercial Director (m / f / d), you will lead and manage a regional sales team. You will provide the necessary guidance and accountability to achieve set commercial targets through account growth. You will grow and develop your team and be responsible for training, budgeting, annual goal setting, and monitoring set measurements against goals on a proscribed basis. You will have the opportunity to make recommendations for strategy, as necessary. You will be involved in strategy and provide recommendations for new or strategic business opportunities in core areas through the innovative use of global business analyses, market intelligence, competitive data, customer feedback and regional input. You will work as part of a global team to help improve service and ensure that global goals are achieved.

Your Tasks :

• Responsibility for developing and implementing the sales strategy, budget, and targets for each fiscal year
• Leading the regional sales team, including promoting cross-selling
• Monitoring and analyzing sales results
• Providing first-class customer service, including interacting with customers and resolving complaints
• Participating in the development of CSA Group's global business strategies in close collaboration with regional executives
• Providing input for business analysis, market information, and competitive data
• Demonstrating knowledge and expertise in a range of areas, such as product portfolio planning, sales and market launch models, and customer / market research
• Supporting the preparation of the annual sales and marketing budget to achieve company goals and operating margin
• Participating in administrative and procedural teams to provide input and contribute to company and / or departmental goals.
• Making recommendations for process improvements
• Monitoring competitors' marketing activities
• Participating in special projects as needed

Your Qualifications :

What we offer :

Please send your CV in English.

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at HREurope@csagroup.org if you require accommodation in the interview process.