Customer associate Jobs in Neuried

Associate Partner – Customer Transformation for Utilities

Do you want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300.000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready?

About your role

Key Responsibilities include :

Client Relationship Management :  Bring current relationships and build and maintain professional relationship with senior and C-level client executives. Expand professional network in client organizations. Anchor new and existing client accounts, and interface on engagement-level client concerns.

Opportunity Identification / Creation :  Create / identify multi-million-dollar opportunities within existing and new clients using industry expertise, industry relationships, intellectual capital, background in potential problem areas, knowledge of upcoming regulatory and market changes, and Infosys services offerings in order to create engagement opportunities.

Proposal Development and Delivery :  Lead teams to prepare large proposals and program plans, identify Infosys differentiators, articulate our unique value proposition and competitive financials.

Engagement Delivery and Management :  Take bottom line responsibility for Infosys program execution. This includes providing vision and guidance to the team, bringing industry expertise to the engagement, managing key client stakeholders, periodic program review and ensuring quality checks are in place.

Contract Negotiation :  Analyse the probability of winning the deal & the criticality of the deal for Infosys, as well as appropriately prepare for negotiations on terms and conditions of the engagement with the client and obtain confirmation and approval from all internal stakeholders to ensure timely and smooth closure of the deal.

You.

• Have led multiple, large Customer transformation programs in two or more areas like – Meter to Cash (M2C), Customer Contact, transformation in B2B and B2C etc.
• Have experience in two or more customer transformation technologies like – Salesforce, SAP, Microsoft, Genesys, Amazon Connect, Kraken etc.
• Have published articles on Customer Transformation trends and participated in Utilities Industry forums co-presenting with clients
• Have a broad business skill set including stakeholder management, problem-solving, and resilience
• Have experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences
• Have excellent interpersonal skills and strong written and verbal communication skills in German (C1 proficiency) and English (C1 proficiency), project-related mobility / willingness to travel

Given that this is just a short snapshot of the role we encourage you to apply even if you don't meet all the requirements listed above. We are looking for team members who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now.

About your team

Our Utilities Practice helps some of the largest global firms and most recognizable brands solve their biggest challenges in today’s age of constant disruption. With diverse services spanning strategy and digital innovation, to omni-channel customer experience, we help clients shape and achieve their growth agenda for a sustainable future.