Customer care manager Jobs in Jüchen

Description Kenvue is currently recruiting for : Agile Customer & Shopper Activation / eCommerce Activation Manager (f / m / d) This position reports into the Senior Customer & Shopper Activation Manager Germany and is based at Neuss, Germany (hybrid). Who we are At Kenvue we believe there is extraordinary power in everyday care. Built on over a century of heritage and propelled forward by science, our iconic brands-including NEUTROGENA ® , AVEENO ® , TYLENOL ® , LISTERINE ® , JOHNSON'S ® and BAND-AID ® -are category leaders trusted by millions of consumers who use our products to improve their daily lives. Our employees share a digital-first mindset, an approach to innovation grounded in deep human insights, and a commitment to continually earning a place for our products in consumers' hearts and homes. Due to our continued growth we are seeking a dynamic and innovative individual to join our team as Agile CSA / eCommerce Activation Manager! This unique experience will not only enhance your professional development but also provide you with invaluable exposure across multiple disciplines. Join us and take your career to the next level! What will you do You will have the exciting opportunity to work on high-focus projects and collaborate with cross-functional teams. You will engage in both offline and online activations of our brands, allowing you to leverage your skills in diverse environments. Key Responsibilities

• Create, execute and analyze Customer & Shopper Activation projects and strategic projects with our key customers on the assigned brand
• Maximize POS activation strategy along the full shopper journey (offline, online, omni), including POS material & digital asset production
• Develop best in class trade stories as part of the Sales cycles
• Translate marketing & sales goals into activation strategies for online pharmacies and Amazon Marketplace
• Manage the creation and implementation of customer-specific eCommerce advertising plans
• Monitor and optimize key eCommerce KPIs, including listing and availability, visibility, content implementation, and ratings and reviews
• Close cooperation with Sales, Marketing, Media and supporting functions to drive excellent execution of E2E plans, as well as external stakeholders (customers & agencies) What we are looking for Required Qualifications & Skills :
• Successfully completed university studies in economics, management, business administration or similar
• Minimum of 2 years professional experience in Trade Marketing, Sales or Marketing, preferably in the FMCG or OTC industry
• Very good conceptual as well as analytical skills and strong in presentations
• Business fluent written and spoken German and English
• Confident in the use of MS Office Soft Skills :
• High engagement with creative tasks and willingness to innovate
• Confident handling operational and organizational complexity even under time pressure whilst ensuring a high level of efficiency
• High level of initiative, ownership and project management skills
• Strong outside in perspective and understanding of customer needs while at the same time advanced internal stakeholder management skills
• You have a strong penchant for collaboration and cross-functional ways of working What's in it for you
• Competitive Benefit Package
• Paid Company Holidays, Paid Vacation, Volunteer Time & More!
• Learning & Development Opportunities
• Employee Resource Groups Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.